Sales Support Officer

Michael Page (UK); Hatching Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for a proactive Sales Support Officer in Harpenden. In this role, you will manage order processing, delivery coordination, and maintain high service standards for customers. The ideal candidate should have experience in administrative roles, strong organizational skills, and proficiency in SAP and Excel. This position offers competitive pay, private healthcare, and opportunities for professional growth.

Benefits

Competitive salary

Private healthcare

25 days annual leave plus bank holidays

Gym membership

10% employer pension

Qualifications

• Experience in administrative or customer service roles.
• Proficiency in relevant software and database systems.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and process purchase orders via email.
• Coordinate with logistics for international shipments.
• Build strong relationships with customers and suppliers.

Skills

Organisational skills

Multitasking

Communication skills

Attention to detail

Software proficiency

Tools

SAP

Excel

Job description

• Newly created role due to continued growth
• Based in Harpenden, 30+ Hours can be considered

About Our Client

We are seeking a proactive and detail-oriented Sales Support Officer to join a leading organisation in the manufacturing industry. This role is pivotal in ensuring smooth order processing and delivery coordination for a diverse range of products across global markets. You will work closely with customers, logistics partners, and internal teams to maintain high service standards and operational efficiency.

Job Description

Key Responsibilities

• Order Management:
  • Receive and process purchase orders via email.
  • Enter orders accurately into SAP and ensure correct units (kilos, tonnes, pounds).
  • Monitor stock levels and initiate replenishment when required.
• Delivery Coordination:
  • Coordinate with European logistics team for international shipments
  • Make sure deliveries are completed on time and in full
• Customer & Supplier Interaction:
  • Build strong relationships with customers (including major FMCG brands).
  • Communicate effectively with warehousing and transport partners.
• Data & Systems Management:
  • Maintain accurate records in SAP and Excel.
  • Ensure compliance with internal processes and documentation standards.
• Problem-Solving & Prioritisation:
  • Manage multiple tasks and adapt quickly to changing priorities.
  • Handle complex logistics scenarios calmly under pressure.

The Successful Applicant

A successful Sales Support Officer should have:

• Experience in administrative or customer service roles
• Strong organisational and multitasking skills to manage various responsibilities efficiently.
• Proficiency in using relevant software and database systems.
• Excellent communication skills, both written and verbal.
• A proactive attitude and the ability to work well within a team environment.
• A keen eye for detail and a commitment to accuracy in all tasks.
• Live locally to Harpenden

What's on Offer

• Competitive salary, negotiable depending on experience
• Permanent position based in Harpenden.
• Supportive work environment with a focus on professional development.
• Private healthcare
• 25 days annual leave plus bank holidays
• Gym membership
• 10% employer pension

If you are ready to take the next step in your career as a Sales Support Officer, we encourage you to apply today!