Sales Support Co-Ordinator

Whitehall Recruitment LTD; Liverpool; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading global supplier in the rotational moulding industry is looking for a Sales Support Co‑ordinator in Liverpool. This role will involve providing administrative support, managing customer sales orders, and ensuring high levels of customer service. Candidates should possess strong communication and IT skills, with experience in a similar role being advantageous. The position offers a competitive salary and a range of employee benefits, including a wellbeing allowance, pension scheme, and annual leave.

Benefits

Salary of around £28-30,000

Wellbeing allowance

Aviva pension scheme

Specsavers vouchers

Long service awards

Up to 10% bonus

Free parking

Flu jab vouchers

24 days annual leave + bank holidays

Qualifications

• Drive and tenacity to deliver exceptional customer service.
• Experience in a similar role is desirable.
• Strong IT and communication skills are essential.

Responsibilities

• Provide internal and external sales support and order processing.
• Enter customer sales orders timely and accurately.
• Ensure after-sales service for customer sales orders.
• Answer telephones and direct calls as needed.
• Send certificates of analysis/conformity to customers.

Skills

Exceptional customer service

Ability to work under pressure

Team player

Communication skills

IT skills

Language skills (French, Spanish or Italian)

Job description

Sales Support Co‑ordinator – Liverpool – Ref 2602

Our client is a leading global supplier of raw materials to the rotational moulding industry. They are recruiting for two Sales Support Co‑ordinators to join their team on‑site in Liverpool to provide internal and external sales support as well as order processing and other administrative support.

About the Role

• Administrative support, liaising between customers and RSMs checking sales history, lead times, stock levels etc.
• Enter customer sales orders both timely & accurately on the system.
• Provide an effective after‑sales service ensuring all customer sales orders are acknowledged, confirmed and invoiced.
• Answer telephones, identify caller and direct calls to correct person within the company when applicable.
• Undertake ad hoc duties and provide support in the Sales Support Team as and when required.
• Ensure all certificates of analysis / conformity are sent to customers within 48 hours of the notification being received.

About You

• Drive and tenacity to deliver exceptional customer service.
• Work quickly and remain calm under pressure.
• Team player.
• Communication skills.
• IT skills.
• Language skills in either French, Spanish or Italian would be advantageous.
• Experience in a similar role is desirable.

Benefits

• A salary of around £28-30,000.
• Wellbeing allowance.
• Aviva pension scheme.
• Specsavers vouchers.
• Long service awards.
• Up to 10% bonus based on completion of goals.
• Free parking.
• Flu jab vouchers.
• 24 days annual leave + bank holidays (we keep a minimum of 3 days to cover Christmas shutdown).