Sales Support

Aviva; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading financial services company in England seeks a Sales Support Advisor to assist Financial Advisers by providing support through digital tools and resolving product queries. This collaborative role focuses on building relationships and enhancing customer experiences, offering competitive salary and benefits. Applicants with customer service experience and strong communication skills are encouraged to apply.

Benefits

Starting salary between £25,100 – £28,500

Bonus opportunity up to 6% of annual salary

Generous pension scheme with up to 14% contribution

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 in free Aviva shares per year

Paid volunteering days

Flexible benefits including sustainability options

Wellbeing support programs

Qualifications

• Experience in customer service (phone or face-to-face).
• Experience working with data to make decisions.
• Strong communication skills and attention to detail.
• Comfortable using MS Office and other IT systems.
• A positive mindset and a drive to improve customer experiences.

Responsibilities

• Build strong relationships with advisers and understand their needs.
• Provide clear information to help customers make decisions.
• Take ownership of customer queries and resolve them.
• Support improvements to the customer journey and handle complaints.

Skills

Customer service experience

Data-driven decision making

Strong communication skills

Attention to detail

Proficiency in MS Office

Positive mindset and curiosity

Job description

Salary between £25,100 – £28,500 (depending on hours, location, skills and experience)

Do you love helping people and building strong relationships?

Are you naturally curious, detail-oriented, and always looking for ways to improve things? Do you enjoy speaking to people on the phone? If so, you’ll fit right into our friendly and supportive team.

A bit about the job

We’re looking for a Sales Support Advisor to support Financial Advisers and help grow our market share. Over the phone and via email, you’ll guide them through our digital tools and support them with lending and product queries.

This role sits within a collaborative team that values learning and development. You’ll play a key part in improving the customer journey and delivering great service. Your insights will help shape how we do things better.

What you’ll be doing

• Building strong relationships with advisers and understanding their needs.
• Giving clear, relevant information to help customers make informed decisions.
• Taking ownership of customer queries and using available tools to resolve them.
• Supporting improvements to our customer journey and handling occasional complaints.

Skills and experience we’re looking for

• Experience in customer service (phone or face-to-face).
• Experience working with data to make decisions.
• Strong communication skills and attention to detail.
• Comfortable using MS Office and other IT systems.
• A positive mindset and a drive to do the right thing for customers with a natural curiosity to spot improvements and suggest changes.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 – £28,500 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Vivien Gergaly on [e-mail]