Sales Operations Executive

Citation; Wilmslow; Hybrid; GBP 35,000; Full time

Job summary

A UK HR and Health and Safety services provider is looking for a detail-oriented Sales Operations Executive to support their growing team in Wilmslow. The role involves reviewing customer call quality, managing inbound leads, and ensuring excellent customer service. Ideal candidates demonstrate strong organizational skills and a proactive attitude. The company offers competitive salary and benefits, including 25 days of holiday and private healthcare.

Benefits

25 Days of Holiday

Birthday Bliss: a day off for birthdays

Post-Wedding Bliss: extra holiday for newlyweds

Vouchers for family milestones

Healthcare cash plan

Qualifications

• Confident and proactive with a positive attitude.
• Quick to handle challenges and pick up the phone.
• Strong listening skills and detail-oriented.
• Eager to learn and improve.

Responsibilities

• Review customer calls to ensure quality standards.
• Share call recordings with colleagues for training.
• Manage allocation of inbound leads.
• Answer customer calls professionally.
• Handle cancellations and update systems.

Skills

Attention to detail

Customer service

Sales experience

Organizational skills

Job description

Overview

Sales Operations Executive Location: Wilmslow, Cheshire (Hybrid) Working Hours: 8:30 am - 5:00 pm Salary: £24,000 + Commission OTE £35K

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey. We are a UK HR and Health and Safety services provider with over 20 years of experience. We value collaboration, energy, and excellent service.

Role

• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
• Answer inbound customer calls, providing a professional and helpful first point of contact.
• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.

Requirements

About you:

• Confident and proactive, with a positive, can-do attitude.
• Quick to pick up the phone and handle challenges head-on.
• Strong listener with great attention to detail.
• Eager to learn and excel.
• Sales or contact centre background is a bonus.
• Organised, reliable, and comfortable with admin tasks.
• Understands the value of great customer service.
• A team player who communicates clearly and works well with others.

Why join us?

If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes, this could be the perfect role for you!

As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.

In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.

Benefits & Perks

• 25 Days of Holiday: 25 days of holiday plus bank holidays.
• Birthday Bliss: A day off to celebrate your birthday.
• Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
• Growing Families: Vouchers and perks to celebrate family milestones.
• Healthcare cash plan: Private healthcare to support your well-being.