Sales Operations Director: Growth & Process Excellence

Lorien; Milton Keynes; Ibrido; GBP 70.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base salary up to £78,000 per annum

Car allowance £6,000 per annum

Annual bonus 10%–20%

Descrizione del lavoro

Lorien is seeking a Head of Sales Operations to lead and develop the Sales Operations team, owning end-to-end workflow from quotation through to delivery and invoicing. The role partners with Corporate and National Sales to drive growth while optimising service centre performance and cross-functional collaboration.

You will drive process improvements, manage invoicing forecasts and KPI metrics, and lead change initiatives across a matrix organisation.

Competenze

• Proven experience managing commercial administration, sales support or order operations.
• Strong leadership skills with experience managing teams in a service centre/KPI-driven environment.
• Strong commercial and analytical capability, including data and forecast analysis.
• Comfortable leading cross-functionally within a matrix organisation.
• Excellent communication skills, both written and verbal.
• A proactive, continuous-improvement mindset with a passion for customer excellence.
• Bachelor's degree in Business Administration, Finance, Economics or similar (preferred).

Mansioni

• Lead and develop the Sales Administration and Order Processing teams.
• Assess, document and structure current workflows and responsibilities.
• Establish and manage a shared service centre spanning all sales channels.
• Own the quote-to-order and order-to-cash processes end to end.
• Drive process optimisation — automating manual workarounds and championing system/technology upgrades.
• Manage invoicing forecasts and support contract termination administration.
• Track and improve key performance metrics (quote/order accuracy, processing speed, on-time delivery).
• Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer Service.
• Own the Sales Operations budget and cost centre.
• Lead organisational and process change initiatives.

Conoscenze

Leadership

Forecasting

Data analysis

Cross-functional collaboration

Communication

Continuous improvement

Customer excellence

Formazione

Bachelor's degree in Business Administration, Finance, Economics or similar

Descrizione del lavoro

Lorien is seeking a Head of Sales Operations to lead and develop the Sales Operations team, owning end-to-end workflow from quotation through to delivery and invoicing. The role partners with Corporate and National Sales to drive growth while optimising service centre performance and cross-functional collaboration.

You will drive process improvements, manage invoicing forecasts and KPI metrics, and lead change initiatives across a matrix organisation.