Sales Operations Lead: Drive Efficiency & Revenue

Millgate; Sheffield; On-site; GBP 42,000 - 56,000; Full time

Job summary

Millgate is actively seeking a Sales Operations Team Leader to steer daily operations, ensure accurate order processing, and act as a pivotal bridge between Sales, Finance, Logistics and Service Delivery. The role focuses on scalable processes and high customer satisfaction.

You will guide a team, optimise the order lifecycle from quote to invoicing, monitor KPIs, and drive improvements including automation to maximise revenue and service levels.

Responsibilities

• Lead, coach, and develop the Sales Operations team, setting clear expectations for performance, quality, and productivity
• Conduct regular one-to-ones, reviews, and development planning
• Foster a high-performing, accountable, and collaborative team culture
• Support onboarding and training of new team members
• Ensure strong communication standards across internal and external stakeholders
• Oversee order processing activities (EDI, supplier portals, purchase orders, credit card transactions) ensuring accuracy and timeliness
• Manage sales order lifecycle from quote acceptance through to delivery and invoicing
• Ensure timely and accurate communication of ETAs, back orders, and delivery updates to the Sales team
• Monitor and improve key operational KPIs (order accuracy, processing time, backlog levels, etc.)
• Identify inefficiencies and implement process improvements and automation opportunities
• Ensure all processes are documented, standardised, and compliant with internal controls and ISO 9001
• Provide operational support to Account Managers to maximise customer opportunities and conversion rates
• Ensure CRM/ERP (e.g. NetSuite) data accuracy, order integrity, and pipeline hygiene
• Support pricing, deal registrations, and bid submissions where required
• Act as the escalation point for operational issues impacting the Sales Operations functionality
• Build effective working relationships with key suppliers and distributors
• Ensure supplier SLAs and delivery expectations are met and managed
• Escalate and resolve supply chain issues effectively
• Work closely with: Sales & Account Management teams; Stores & Logistics; Finance (billing, margins, credit control alignment); Service Desk, Engineering and Professional Services (for services and project orders)
• Ensure alignment between what is sold and what can be operationally delivered

Job description

Millgate is actively seeking a Sales Operations Team Leader to steer daily operations, ensure accurate order processing, and act as a pivotal bridge between Sales, Finance, Logistics and Service Delivery. The role focuses on scalable processes and high customer satisfaction.

You will guide a team, optimise the order lifecycle from quote to invoicing, monitor KPIs, and drive improvements including automation to maximise revenue and service levels.