Sales Office Administrator

Rubicon Recruitment; Ferndown; On-site; GBP 28,000; Full time

Job summary

A leading engineering firm in Ferndown is seeking a Sales Office Administrator to support customers and ensure smooth project delivery. The ideal candidate is organised, customer-focused, and has experience in sales or administration. Key responsibilities include processing sales orders and managing communications with customers. This role offers a competitive salary of £28,000 and various benefits including pension contributions and life insurance.

Benefits

25 days holiday (+ Bank Holidays)

Life insurance scheme

Employee assistance programme

Salary sacrifice options

6% contribution pension scheme

Company sick pay scheme

Additional bonuses and cash incentives

Free onsite parking

Qualifications

• Previous experience in sales support, customer service or administration, ideally in engineering or manufacturing.
• Proficiency in Microsoft Office (Excel, Word) and CRM systems.
• Strong written and verbal communication skills.

Responsibilities

• Processing quotations, order entry, order acknowledgements and invoices.
• Managing a live pipeline of sales opportunities.
• Preparing costings and pricing to support margin goals.

Skills

Customer-focused

Organisational skills

Strong communication skills

Attention to detail

Financial awareness

Tools

Microsoft Office

CRM systems

Progress Plus MRP system

Job description

Overview

Sales Office Administrator | Ferndown | £28,000

Are you an organised and customer-focused administrator with a passion for delivering excellent service? Do you enjoy working in a fast-paced, technical environment where accuracy and communication are key? This is a fantastic opportunity to join an innovative engineering business who are leaders in their field. As a Sales Office Administrator, you'll play a pivotal role in supporting customers, processing sales, and ensuring smooth project delivery across domestic and international markets.

Benefits

• 25 days holiday (+ Bank Holidays)
• Life insurance scheme
• Employee assistance programme
• Salary sacrifice options
• 6% contribution pension scheme
• Company sick pay scheme
• Additional bonuses and cash incentives
• Free onsite parking

Responsibilities

• Processing quotations, order entry, order acknowledgements and invoices
• Managing a live pipeline of sales opportunities and following up on leads
• Preparing costings and pricing using internal tools to support margin goals
• Using the Progress Plus MRP system for order processing, reporting, and delivery tracking
• Coordinating with production, engineering and quality teams to meet customer expectations
• Supporting project delivery from enquiry to shipment, including export documentation
• Communicating with customers via phone, email, video conferencing and occasionally in person

Experience & Skills

• Previous experience in a sales support, customer service or administration role, ideally in engineering or manufacturing
• Proficiency in Microsoft Office (Excel, Word) and CRM systems
• Strong written and verbal communication skills
• A methodical and organised approach with excellent attention to detail
• Financial awareness with an understanding of pricing and margin
• A basic understanding of engineering principles (advantageous but not essential)

How to Apply

If you're ready to take the next step in your career, we want to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.