Sales Office Administrator

Cotteswold Dairy; East Kilbride; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned dairy company in East Kilbride is seeking a dedicated Sales Office Administrator. This role involves processing customer orders, resolving delivery inquiries, and providing excellent frontline service. The ideal candidate will have a background in customer service, strong communication skills, and a proactive attitude. Join a team that values quality customer experiences and offers competitive benefits including holidays, pension contributions, and health support.

Benefits

Competitive salary with growth opportunities

22 days' holiday plus bank holidays

Refer-a-friend bonus scheme

Cycle to work scheme

Employee discounts

Aviva pension scheme

Health and wellbeing support

Qualifications

• Previous experience in customer service with a proactive approach.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and ensure accuracy.

Responsibilities

• Process customer orders accurately from various communication channels.
• Address delivery inquiries and resolve issues.
• Provide professional frontline service to all customers.
• Collaborate with stock control and assist in operational flow.

Skills

Customer service experience

Verbal communication

Written communication

Organizational skills

Adaptability

Job description

Overview

Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with? Cotteswold Dairy, a leading family-owned dairy in the UK, is looking for a dedicated Sales Office Administrator to be the welcoming face and reliable support for our valued customers. In this key role, you'll work closely with both customers and our team to uphold our commitment to first-class service and quality.

• Days worked: Monday - Friday with alternate Saturdays
• Hours: 40 hours per week across five days
• Shift Times: 0830 - 1700
• Where a Saturday is worked, a day off in the week will be given: when working Saturdays, we generally finish around 1430

Your Responsibilities

• Order Processing with Precision: Accurately enter and process customer orders from phone, email, and fax to ensure seamless deliveries.
• Proactive Issue Resolution: Address delivery inquiries, resolve issues, and follow up with customers to guarantee satisfaction.
• Professional Frontline Service: Greet customers with a friendly, helpful attitude whether over the phone or at the reception, ensuring each interaction reflects our dedication to service.
• Collaboration and Support: Work closely with stock control, assist with invoice distribution, and contribute to smooth operational flow.

Who We’re Looking For

• Experienced Customer Champion: Previous experience in customer service, with a proactive approach to problem-solving.
• Communication Expert: Excellent verbal and written skills to effectively handle inquiries and communicate with customers and team members.
• Organized and Detail-Oriented: Able to manage multiple tasks, prioritize effectively, and ensure accuracy.
• Positive and Adaptable: A can-do attitude and the flexibility to adapt and support new processes.

Join Cotteswold Dairy Today!

This is more than just a job; it’s an opportunity to be a part of something meaningful. Become the difference-maker in every customer’s experience and help us continue our tradition of quality and care. Apply now to join a team where your passion for customer service will truly shine.

About The Company

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

Team Cotteswold: At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers. The aim of ‘Team Cotteswold’ is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.

The Team Cotteswold Purpose: Being at the heart of a responsible and sustainable dairy community.

Benefits

• Competitive salary with opportunities for growth and advancement.
• 22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
• Refer-a-friend bonus scheme (up to £500).
• Cycle to work scheme.
• Discounted products and delivery options.
• Aviva pension scheme (4% employee, 4.5% employer contributions).
• Health and wellbeing support through Simply Health.