Sales Manager - Health And Fitness Centres

Flow Sports Personnel Ltd; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure operator in Derbyshire is seeking a Sales Membership Manager to oversee two centre operations. You will lead a team to drive membership growth, ensure top-notch customer service, and meet KPIs. Ideal candidates will have experience in membership management and sales, along with excellent communication skills and a knack for motivating teams.

Qualifications

• Experience in Membership management or Sales manager role.
• Proven track record of excellent customer service.
• Experience in team motivation and driving sales.

Responsibilities

• Support the Membership Advisors to maximize opportunities.
• Set KPIs and monitor team performance.
• Ensure high levels of customer service.
• Empower the team to have product knowledge.

Skills

Excellent communication skills

Customer service skills

Team management

Sales motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
• Work to set KPIs and targets and meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone's a member' and look at how our client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Your background / Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of a team and motivating and driving a sales team to success.