Sales & Events Manager

Alexander House (Alexander Hotel Collection); Crawley; On-site; GBP 35,000 - 40,000; Full time

Job summary

A luxury hotel collection in Crawley is seeking a Sales & Events Manager to lead a small team and drive sales for conferences and events. The role involves handling customer enquiries, managing the team, and achieving sales goals. Ideal candidates will have prior experience in sales and events within a quality hotel environment. A competitive salary of £35-£40,000 per annum plus bonuses and benefits is offered.

Benefits

4 weeks holiday rising to 5 weeks

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodations

Discounts at Utopia Spas

Qualifications

• Previous sales and events experience within a quality hotel environment is essential.
• Proven ability to achieve sales budgets in an events environment.
• Strong organisation skills and excellent communication skills.

Responsibilities

• Lead a small sales team, ensuring success in selling conference and banqueting services.
• Handle enquiries and carry out show-rounds at the hotel.
• Manage team performance and generate new leads.

Skills

Sales experience

Communication skills

Organizational skills

Team management

Attention to detail

Job description

Sales & Events Manager

£35- £40,000 per annum + monthly service charge payment + sales bonus scheme £4k-£6k)

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels; Discounted hair treatments at our two Utopia Spas; Discount off all food & beverage at all hotels; Discount of individual treatments booked in our two Utopia Spas; Discount on retail products in our two Utopia Spas; Refer a friend staff recruitment scheme. In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of 5 quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 58 bedrooms including a luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

The Role

Leading a small sales team (3) you are responsible for ensuring the success in both the reactive and proactive selling of Alexander House Hotel & Utopia Spa and Langshott Manor Hotel, in all aspects of conference, day meetings, weddings and banqueting. You will be based at Alexander House Hotel & Utopia Spa.

Reporting to the General Manager, and supported by our Group Sales Director, your role will have responsibility for ensuring the Sales Office team have success across the following areas;

• To reactively and proactively, sell Alexander House Hotel & Utopia Spa and Langshott Manor Hotel, in all aspects of conference and banqueting.
• To handle telephone, email and online enquiries for functions including weddings, conferences, and private dining
• To carry out show-rounds and appointments at the hotel adhering to Mystery Guest Standards
• Completing the necessary administration to ensure the event is successful from a customer service and financial point of view
• To ensure the production of accurately and timely function information ensuring it is effectively communicated to the operational managers
• Achievement of Mystery Guest standards and scores for all sales actions completed by yourself and your team
• Managing a team of 3 to ensure they are successful in all aspects of the sales process.
• Recruit, train and performance manage your team
• Review and action all aspects of guest feedback
• Ensure the best financial use of all conference and banqueting space
• To generate new leads and enquiries as well as maintaining existing/return business
• Attend external sales events locally to support the Group Sales team
• Recommend ideas and initiatives to develop sales/revenue for meetings and events business

Requirements

• Full time role, 40hrs per week including weekend appointments if required.
• Previous sales and events experience within a quality hotel environment is essential.
• Proven ability to achieve sales budgets in an events environment
• Smart appearance and friendly telephone manner
• Strong organisation skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to manage time and co-ordinate priorities effectively.
• Driving license required for travel to and from appointments at Langshott Manor