Sales Development Representative SDR | London, UK

NPS Prism; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading customer experience firm in the UK seeks a Sales Development Representative to generate leads remotely, supporting deal lifecycles through outreach and CRM management. Candidates should possess a Bachelor's degree in Business or Marketing, strong communication skills, and ideally have experience in lead generation or sales. This role emphasizes diversity and professional growth within a collaborative environment. Opportunities include engagement in strategic outreach and event representation.

Benefits

Top-tier benefits

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Demonstrated experience in engaging prospects.
• Comfort with changing strategy for outreach.
• Willingness to learn and adapt.

Responsibilities

• Research prospective clients and build lead lists.
• Support outreach through email, calls, and social media.
• Monitor and follow up on inbound leads.
• Maintain CRM records for prospecting efforts.
• Assist with scheduling and deal support.

Skills

Strong communication and interpersonal skills

Experience with cold outreach methods

Familiarity with CRM tools

Results oriented

Bachelor's degree in Business or Marketing

Education

Bachelor's degree in Business, Marketing, or related field

Tools

HubSpot

Apollo

LinkedIn Sales Navigator

Job description

The role is primarily remote with occasional team meetups at our London office so you’ll need to be based within commuting distance of London.

Candidates should already have the legal right to work in the UK.

WHO WE ARE

NPS Prism owned by Bain & Company is a leading cloud‑based customer experience (CX) benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019 we’ve grown to over 200 team members and serve clients worldwide. As part of Bain & Company a globally recognized leader in top‑tier benefits and a great work environment we value diversity inclusion and collaboration. We nurture exceptional talent helping you thrive both professionally and personally.

WHERE YOULL FIT WITHIN THE TEAM

You’ll report directly to a Manager within the Commercial NPS Prism team. Your role will involve supporting deal creation through top of funnel activities such as identifying prospects conducting cold outreach and facilitating inbound leads. This role is crucial for advancing our sales goals and supporting the Commercial team by generating new leads and supporting deal lifecycles.

WHAT YOULL DO

• Research prospective clients : partner with Commercial Directors to understand target organizations and build lead lists for potential outreach
• Targeted outreach : support strategic outreach to prospective clients through various channels including email, phone calls and social media. Assist in developing a pipeline of new business opportunities targeting organizations that aim to improve their customer experience.
• Monitor inbound leads : assist in following up with inbound leads and coordinate introductory calls as needed
• Maintain CRM records : ensure timely data entry of any prospecting efforts are maintained within the CRM (HubSpot)
• Deal support : partner with Commercial Directors at any phase of the deal cycle to ensure the deal continues to progress. For example assist with scheduling next steps drafting follow up emails or creating ad hoc collateral to support deal momentum.
• Events : additional responsibilities may include attending lead generation events and providing sales support on site.
• Sales Operations assistance : on occasion SDRs may support post‑sales analysis to improve sales win‑rates and efficiencies. Additionally SDRs may help to evolve our sales playbook by documenting tactics and templates that perform well.

ABOUT YOU

REQUIRED

• Strong communication and interpersonal skills
• Demonstrated experience engaging prospects through various cold outreach methods
• Comfortability with changing strategy and experimenting with new tactics
• Familiarity with CRM tools and prospecting tools (such as HubSpot, Apollo, and LinkedIn Sales Navigator)
• Results oriented and a willingness to learn
• Bachelor’s degree in Business, Marketing or a related field

PREFERRED

• 1‑2 years of cold outreach or lead generation experience with a proven track record of achieving sales targets within the customer experience or SaaS industry

WHAT WE OFFER

Launched in 2019, NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work with top‑tier benefits.

We believe that diversity, inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities and potential then create an environment where you can become the best version of yourself and thrive both professionally and personally.

REQUIRED EXPERIENCE

Junior IC

KEY SKILLS

• Sales Experience
• B2B Sales
• Time Management
• Customer Service
• Cold Calling
• Retail Sales
• Territory Management
• Upselling
• Product Demos
• Outside Sales
• Medicare
• Negotiation

EMPLOYMENT TYPE

Full‑Time

EXPERIENCE

years

VACANCY

1