Sales & Customer Support Executive

Compass Point Recruitment; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A well-established recruitment firm in Bury St Edmunds is seeking a Customer Sales & Service Executive. This full-time role offers a salary of £27,000 plus a bonus scheme. The candidate should have strong customer service skills and enjoy building relationships. Responsibilities include handling customer inquiries, processing orders, and managing CRM records. Comprehensive training is provided along with progression opportunities.

Benefits

Bonus scheme

Comprehensive training

Supportive team environment

Genuine progression opportunities

Qualifications

• Previous experience in customer service or sales support (B2B or B2C) is essential.
• Ability to handle inbound and outbound calls comfortably.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle inbound calls, emails, and online inquiries quickly.
• Process customer orders accurately and efficiently.
• Make outbound calls to book appointments and convert leads.
• Manage annual contract renewals and re-engage lapsed customers.
• Keep CRM records accurate and up to date.

Skills

Customer service experience

Sales support

Confident communication

Organizational skills

Proactive and target-driven

IT literate

Tools

CRM experience

Job description

Overview

Customer Sales & Service Executive — Bury St Edmunds | 27 000 + Bonus | Full-Time, Permanent

I'm working with a well-established company that's looking for a Customer Sales & Service Executive to join their growing team in Bury St Edmunds. This role is ideal for someone with strong customer service skills who enjoys building relationships, supporting clients, and driving sales.

What you'll be doing:

• Handling inbound calls, emails, and online enquiries quickly and professionally.
• Processing customer orders with accuracy and efficiency.
• Making outbound calls to book appointments and convert leads.
• Managing annual contract renewals and re-engaging lapsed customers.
• Keeping CRM records accurate and up to date.
• Supporting marketing campaigns by following up on leads and sharing promotions.
• Ensuring a smooth handover of new accounts to operations.
• Reporting on sales, conversions, and customer trends.
• Sharing insights with colleagues to improve team success.

What we're looking for:

• Previous experience in customer service or sales support (B2B or B2C).
• A confident communicator, comfortable with inbound and outbound calls.
• Strong organisational skills with keen attention to detail.
• Proactive, target-driven, and able to identify upsell opportunities.
• IT literate, ideally with CRM experience.

What's on offer:

• 27 000 basic salary + bonus scheme.
• Comprehensive training on products, services, and compliance.
• A supportive team environment with genuine progression opportunities.
• A varied role combining customer service, sales, and account management.

Interested?

If you thrive on customer interaction and want to join a forward-thinking company where your input makes a difference, I'd love to hear from you.