Sales & Customer Service Administrator | Early Finish Fridays

i2i Recruitment Limited; Cheltenham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Generous holiday allowance

Pension benefits

Early finish Fridays

Job summary

i2i Recruitment Limited is seeking a customer-focused administrator in Cheltenham to join a growing team. The role combines customer service, administration and sales support, with a focus on building strong relationships with customers and suppliers.

You will process orders and quotations, respond to enquiries, raise purchase orders, and maintain accurate records. A proactive, detail‑oriented approach and strong Excel skills are essential.

Qualifications

• Previous experience in a customer service, sales administration or office administration role.
• Knowledge of Sage 50
• Strong communication and customer service skills
• Confident and professional telephone manner
• Good Microsoft Office skills
• Strong Excel skills
• Excellent organisational and time management abilities
• Ability to prioritise workload and meet deadlines
• Strong attention to detail and accuracy
• Motivated, proactive and customer-focused approach

Responsibilities

• Processing customer orders and quotations accurately and efficiently
• Responding to customer enquiries and providing product and service information
• Building strong relationships with existing and prospective customers
• Resolving customer queries and complaints in a professional manner
• Liaising with suppliers to source products, parts and pricing information
• Raising purchase orders and coordinating supplier requirements
• Producing customer invoices and supporting sales administration activities
• Following up outstanding quotations and maintaining sales pipelines
• Generating reports and providing updates to management
• Maintaining accurate customer records and documentation
• Supporting the wider team to ensure a high level of customer satisfaction
• Identifying opportunities to maximise sales through upselling and excellent customer service

Skills

Customer service

Administration

Time management

Organisational skills

Attention to detail

Communication skills

Tools

Sage 50

Microsoft Office

Excel

Job description

i2i Recruitment Limited is seeking a customer-focused administrator in Cheltenham to join a growing team. The role combines customer service, administration and sales support, with a focus on building strong relationships with customers and suppliers.

You will process orders and quotations, respond to enquiries, raise purchase orders, and maintain accurate records. A proactive, detail‑oriented approach and strong Excel skills are essential.