Customer Service Administrator

RE Resource Group; Cheltenham; Vor Ort; GBP 28.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Bank holidays

Quarterly bonus

Paid sick leave

Training and career progression

Employee Assistance Programme

Team breakfasts and social events

Zusammenfassung

RE Resource Group in Cheltenham, Gloucestershire, is seeking a Customer Service Administrator for a full-time, office-based role.

The position offers a salary of £28,000–£31,000 DOE, 40 hours per week, and a route to develop with new technology and AI tools. You will manage inquiries, process orders, and coordinate with warehouses while providing excellent service.

Qualifikationen

• 2-5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Good IT skills and an interest in AI tools and new technology.
• A proactive, adaptable and solutions-focused approach.

Aufgaben

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Kenntnisse

Customer service

Phone & email support

Order processing

IT proficient

AI tools interest

Tools

Microsoft Office

CRM software

Jobbeschreibung

Customer Service Administrator

Cheltenham, Gloucestershire

£28,000-£31,000 DOE

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

• 2-5 years' experience in customer service, sales support or commercial administration
• Excellent communication skills and a confident telephone manner
• Strong organisation and attention to detail
• Experience handling customer enquiries, orders or administrative tasks
• Good IT skills and an interest in AI tools and new technology
• A proactive, adaptable and solutions-focused approach

What you'll be doing:

• Managing customer enquiries via phone, email and digital channels
• Processing orders, handling payments and tracking deliveries
• Liaising with warehouse teams, suppliers and couriers
• Resolving customer queries, complaints, returns and product damages
• Keeping customers updated and maintaining accurate records
• Using AI tools and modern software to improve efficiency and customer service

What's on offer?

• £28,000-£31,000 salary, depending on experience
• 25 days' annual leave plus bank holidays
• Quarterly bonus scheme and paid sick leave
• Training, development and career progression opportunities
• Employee Assistance Programme and free financial guidance
• Team breakfasts, lunches, social events and employee recognition scheme

Interested?

If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.