Sales Order Administrator

First Choice Recruitment Services; Gloucester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Job summary

First Choice Recruitment Services in Cheltenham are seeking a Customer Service & Sales Administrator to support the sales administration team. You will handle sales orders, quotations and inquiries, maintaining strong customer relationships and accurate records.

This role emphasises excellent communication, office software proficiency and a proactive, customer-driven approach. Hours are Mon-Thu 8.30–16.30, Fri 8.30–14.00, with salary up to £27/£29K depending on experience and 25 days holiday

Qualifications

• Experience with Sage 50 accounting software.
• Confident telephone manner.
• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication and organisational skills.
• Be highly motivated and customer driven.
• Ability to work to deadlines.

Responsibilities

• Process sales orders and quotations promptly.
• Respond to customer inquiries with product/service information.
• Resolve customer complaints quickly.
• Maintain detailed records of all customer interactions.
• Liaise with management on bespoke price/delivery requests.
• Build and maintain relationships to maximise sales revenue.
• Source parts and raise supplier purchase orders.
• Submit customer invoices and follow up quotations with reports.

Skills

Telephone manners

Communication

Organisational skills

Deadline driven

Customer service

Tools

Sage 50

MS Office

Excel

Job description

Customer Service and Sales Administrator c£28K

We are recruiting for an experienced Sales Order Processor to join an established and growing engineering business based in Cheltenham. The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team. The ideal candidate will have experience with SAGE 50.

About the role

As our Customer Service & Sales Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new. General administration tasks as follows:

Key responsibilities

• Processing sales orders / quotations based on customer requests and enquiries in a timely manner
• Responding to customer inquiries providing product and / or service information
• Addressing customer complaints and providing resolutions promptly
• Maintaining detailed records of all interactions with customers
• Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
• Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.
• Sourcing parts/raising purchase orders with suppliers.
• Submitting customer invoicing
• Follow up all open quotations generating reports for management

Your Skills & Attributes

• Knowledge of Sage version 50 essential.
• Confident telephone manner.
• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication skills.
• Excellent organisational skills.
• Be highly motivated and customer driven.
• Ability to work to deadlines.

Hours Monday to Thursday 8.30am 4.30pm, Friday 8.30am -2.00pm

Salary up to £27/29K depending on experience; + bonuses

• 25 days holiday + bank holidays