Sales Order & Customer Service Specialist (Sage 50)

First Choice Recruitment Services; Gloucester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Job summary

First Choice Recruitment Services in Cheltenham are seeking a Customer Service & Sales Administrator to support the sales administration team. You will handle sales orders, quotations and inquiries, maintaining strong customer relationships and accurate records.

This role emphasises excellent communication, office software proficiency and a proactive, customer-driven approach. Hours are Mon-Thu 8.30–16.30, Fri 8.30–14.00, with salary up to £27/£29K depending on experience and 25 days holiday

Qualifications

• Experience with Sage 50 accounting software.
• Confident telephone manner.
• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication and organisational skills.
• Be highly motivated and customer driven.
• Ability to work to deadlines.

Responsibilities

• Process sales orders and quotations promptly.
• Respond to customer inquiries with product/service information.
• Resolve customer complaints quickly.
• Maintain detailed records of all customer interactions.
• Liaise with management on bespoke price/delivery requests.
• Build and maintain relationships to maximise sales revenue.
• Source parts and raise supplier purchase orders.
• Submit customer invoices and follow up quotations with reports.

Skills

Telephone manners

Communication

Organisational skills

Deadline driven

Customer service

Tools

Sage 50

MS Office

Excel

Job description

First Choice Recruitment Services in Cheltenham are seeking a Customer Service & Sales Administrator to support the sales administration team. You will handle sales orders, quotations and inquiries, maintaining strong customer relationships and accurate records.

This role emphasises excellent communication, office software proficiency and a proactive, customer-driven approach. Hours are Mon-Thu 8.30–16.30, Fri 8.30–14.00, with salary up to £27/£29K depending on experience and 25 days holiday