Customer Service Administrator

Re-Recruitment-Group; Cheltenham; Presencial; GBP 28 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary £28k–£31k DOE

25 days annual leave

Quarterly bonus scheme

Paid sick leave

Training and career progression

Employee Assistance Programme

Team breakfasts and social events

Resumo da oferta

Re-Recruitment-Group in Cheltenham is seeking a Customer Service Administrator to join their team. You will manage customer enquiries via phone, email and digital channels, process orders and track deliveries.

This office-based, full-time role offers £28,000–£31,000 DOE, 25 days' annual leave, a quarterly bonus scheme and development opportunities. You'll liaise with warehouse teams, suppliers and couriers to resolve issues.

Qualificações

• 2–5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Good IT skills and an interest in AI tools and new technology.
• A proactive, adaptable and solutions-focused approach.

Responsabilidades

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Conhecimentos

Communication skills

Organisational skills

Attention to detail

Customer service experience

Problem solving

Ferramentas

AI tools

Descrição da oferta de emprego

Customer Service Administrator

Cheltenham, Gloucestershire

£28,000–£31,000 DOE

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

• 2–5 years' experience in customer service, sales support or commercial administration
• Excellent communication skills and a confident telephone manner
• Strong organisation and attention to detail
• Experience handling customer enquiries, orders or administrative tasks
• Good IT skills and an interest in AI tools and new technology
• A proactive, adaptable and solutions-focused approach

What you'll be doing:

• Managing customer enquiries via phone, email and digital channels
• Processing orders, handling payments and tracking deliveries
• Liaising with warehouse teams, suppliers and couriers
• Resolving customer queries, complaints, returns and product damages
• Keeping customers updated and maintaining accurate records
• Using AI tools and modern software to improve efficiency and customer service

What's on offer?

• £28,000–£31,000 salary, depending on experience
• 25 days' annual leave plus bank holidays
• Quarterly bonus scheme and paid sick leave
• Training, development and career progression opportunities
• Employee Assistance Programme and free financial guidance
• Team breakfasts, lunches, social events and employee recognition scheme