Customer Experience & Admin Specialist

Re-Recruitment-Group; Cheltenham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Salary £28k–£31k DOE

25 days annual leave

Quarterly bonus scheme

Paid sick leave

Training and career progression

Employee Assistance Programme

Team breakfasts and social events

Job summary

Re-Recruitment-Group in Cheltenham is seeking a Customer Service Administrator to join their team. You will manage customer enquiries via phone, email and digital channels, process orders and track deliveries.

This office-based, full-time role offers £28,000–£31,000 DOE, 25 days' annual leave, a quarterly bonus scheme and development opportunities. You'll liaise with warehouse teams, suppliers and couriers to resolve issues.

Qualifications

• 2–5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Good IT skills and an interest in AI tools and new technology.
• A proactive, adaptable and solutions-focused approach.

Responsibilities

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Skills

Communication skills

Organisational skills

Attention to detail

Customer service experience

Problem solving

Tools

AI tools

Job description

Re-Recruitment-Group in Cheltenham is seeking a Customer Service Administrator to join their team. You will manage customer enquiries via phone, email and digital channels, process orders and track deliveries.

This office-based, full-time role offers £28,000–£31,000 DOE, 25 days' annual leave, a quarterly bonus scheme and development opportunities. You'll liaise with warehouse teams, suppliers and couriers to resolve issues.