Sales Order Administrator

Confidential; Cheltenham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bonus potential

Job summary

Confidential in Cheltenham is seeking an experienced Sales Order Processor to join an established engineering business. You will provide exceptional customer service, process orders and quotations, and work with Sage 50 to ensure accurate records.

The role is full-time with a Monday-Thursday 8:30-16:30 and Friday 8:30-14:00 schedule, offering up to £29k plus bonuses and 25 days holiday plus bank holidays. The successful candidate will be highly motivated, customer-driven, and proficient in Excel

Qualifications

• Experience with Sage 50 is essential.
• Strong customer service and communication skills.
• Proficient with Excel and Microsoft Office.
• Ability to meet deadlines and work to schedules.

Responsibilities

• Process sales orders and quotations promptly.
• Respond to customer inquiries with product/service information.
• Address complaints and provide timely resolutions.
• Maintain detailed records of customer interactions.
• Source prices and coordinate delivery with suppliers.
• Upsell and build relationships with customers.
• Raise purchase orders and manage supplier sourcing.
• Process customer invoicing and follow up on quotes.
• Generate management reports from quotations.

Skills

Customer service

Telephone manners

Excel

Microsoft Office

Communication

Organisation

Tools

Sage 50

Excel

Microsoft Office

Job description

Customer Service and Sales Administrator c£28 K

We are recruiting for an experienced Sales Order Processor to join an established and growing engineering business based in Cheltenham. The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team. The ideal candidate will have experience with SAGE 50.

About the role

As our Customer Service & Sales Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new. General administration tasks as follows:

Key responsibilities

• Processing sales orders / quotations based on customer requests and enquiries in a timely manner
• Responding to customer inquiries providing product and / or service information
• Addressing customer complaints and providing resolutions promptly
• Maintaining detailed records of all interactions with customers
• Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
• Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.
• Sourcing parts/raising purchase orders with suppliers.
• Submitting customer invoicing
• Follow up all open quotations generating reports for management

Your Skills & Attributes

• Knowledge of Sage version 50 essential.
• Confident telephone manner.
• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication skills.
• Excellent organisational skills.
• Be highly motivated and customer driven.
• Ability to work to deadlines.

Hours Monday to Thursday 8.30am 4.30pm, Friday 8.30am -2.00pm

Salary up to £27/29 K depending on experience; + bonuses; 25 days holiday + bank holidays