Customer Service Administrator – Flexible Hours & Benefits

Spirax Sarco Limited; Cheltenham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

27 days holiday allowance

Private healthcare

Enhanced pension plan

Life assurance

Share Ownership Plan (optional)

Free onsite parking

Flexible benefits

Discount portal

Job summary

Spirax Sarco Limited in Cheltenham is seeking a Customer Service Administrator to join our order management team. You will support order progression, maintain customer data, and provide timely updates to customers, helping ensure a smooth journey from quote to dispatch.

You will work with Customer Service Specialists and other departments to maintain accuracy, respond to inquiries, and identify improvements to processes while delivering an excellent customer experience.

Qualifications

• Previous experience in an administration or customer service role.
• Experience handling customer orders, enquiries, or order management processes.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Customer-focused approach with a professional and friendly manner.
• Ability to work collaboratively across teams and departments.
• Good working knowledge of Microsoft Outlook and Excel.
• Experience using CRM, ERP, or similar business systems.
• Strong time management skills and a proactive approach to problem-solving.
• Ability to identify opportunities for process improvement.

Responsibilities

• Proactively follow up outstanding proforma invoices and customer orders.
• Communicate with customers via email and telephone to obtain updates and progress orders.
• Identify and escalation issues preventing orders from progressing.
• Provide customers with timely updates regarding order status and planned despatch dates.
• Maintain accurate customer records and system notes.
• Investigate bounced electronic order acknowledgements and coordinate data updates.
• Support the management of shared customer service inboxes.
• Process lower-complexity customer orders and administrative activities.
• Assist with order logging, orderbook housekeeping, and backlog reduction initiatives.
• Provide telephone support during periods of high demand.
• Escalate complex customer enquiries to the appropriate team members.
• Support continuous improvement activities by identifying process inefficiencies and opportunities for enhancement.

Skills

Customer service

Order management

Attention to detail

Communication

Organisational skills

Team collaboration

Problem solving

Time management

Process improvement

Data accuracy

Tools

Outlook

Excel

CRM/ERP

Job description

Spirax Sarco Limited in Cheltenham is seeking a Customer Service Administrator to join our order management team. You will support order progression, maintain customer data, and provide timely updates to customers, helping ensure a smooth journey from quote to dispatch.

You will work with Customer Service Specialists and other departments to maintain accuracy, respond to inquiries, and identify improvements to processes while delivering an excellent customer experience.