Customer Order Administrator

Anderson Recruitment Ltd; Cheltenham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Discretionary annual bonus (£2k)

Job summary

Anderson Recruitment Ltd in Cheltenham is recruiting a Customer Order Administrator for a brand-new permanent role within a specialist equipment manufacturer. You will join a small, friendly sales administration team and handle enquiries, orders and related administrative duties.

You will process sales orders and quotations, respond with product information, address complaints, and maintain detailed records while liaising with management on bespoke requests and supplier purchases.

Qualifications

• Proficient with Microsoft Office.
• Excellent communication skills.
• Excellent organisational skills.
• Ability to work to deadlines.

Responsibilities

• Processing sales orders / quotations based on customer requests and enquiries in a timely manner.
• Responding to customer inquiries providing product and/or service information.
• Addressing customer complaints and providing resolutions promptly.
• Maintaining detailed records of all interactions with customers.
• Liaise with management on bespoke requests sourcing prices for products and delivery from suppliers.
• Sourcing parts/raising purchase orders with suppliers.
• Submitting customer invoicing.
• Follow up all open quotations generating reports for management.

Skills

Communication skills

Organisational skills

Deadline management

Tools

Microsoft Office

Job description

Due to continued growth, our client is delighted to offer a brand-new permanent opportunity to join their successful and expanding business based in Cheltenham. The company specialises in the manufacture of specialist equipment, and as a Customer Order Administrator, you will become part of a small, friendly sales administration team. You will be responsible for responding efficiently to incoming enquiries and orders, alongside managing a range of associated administrative duties.

General administration tasks as follows:

• Processing sales orders / quotations based on customer requests and enquiries in a timely manner
• Responding to customer inquiries providing product and / or service information
• Addressing customer complaints and providing resolutions promptly
• Maintaining detailed records of all interactions with customers
• Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
• Sourcing parts/raising purchase orders with suppliers.
• Submitting customer invoicing
• Follow up all open quotations generating reports for management

Candidate Attributes:

• Proficient with Microsoft Office.
• Excellent communication skills.
• Excellent organisational skills.
• Ability to work to deadlines.

Hours - Monday - Thursday - 8.30am - 4.30pm & Friday 8.30am - 2pm

Salary - Approx £28k depending on experience + discretionary annual company performance bonus (approx. £2k) + 25 days holiday + bank holidays