Sales Order Administrator

First Choice Recruitment Services; Cheltenham; On-site; GBP 27,000 - 29,000; Full time

Job summary

First Choice Recruitment Services in Cheltenham has a Customer Service & Sales Administrator role. You will process sales orders, quotes and inquiries, build rapport with customers, and support with supplier pricing and invoicing, using Sage 50 as a core tool.

The position requires a proactive, highly organised professional with excellent communication, MS Office skills, and a drive to meet deadlines while contributing to revenue growth.

Qualifications

• Experience with Sage 50 essential.
• Excellent communication and organisation required.
• Customer-focused with strong telephone manners.

Responsibilities

• Processing sales orders / quotations promptly.
• Responding to customer inquiries with product/service information.
• Addressing complaints and providing resolutions quickly.
• Maintaining detailed records of customer interactions.
• Liaising on bespoke requests and sourcing prices from suppliers.
• Building relationships to maximise sales revenue.
• Raising purchase orders with suppliers and handling invoicing.
• Following up on open quotations and generating reports.

Skills

Telephone etiquette

Customer service

Organisational skills

Communication skills

Deadline-oriented

Motivated

Relationship building

Tools

Sage 50

Microsoft Office

Excel

Job description

Customer Service and Sales Administrator c£28K

We are recruiting for an experienced Sales Order Processor to join an established and growing engineering business based in Cheltenham. The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team. The ideal candidate will have experience with SAGE 50.

About the role

As our Customer Service & Sales Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new. General administration tasks as follows:

Key responsibilities

• Processing sales orders / quotations based on customer requests and enquiries in a timely manner
• Responding to customer inquiries providing product and / or service information
• Addressing customer complaints and providing resolutions promptly
• Maintaining detailed records of all interactions with customers
• Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
• Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.
• Sourcing parts/raising purchase orders with suppliers.
• Submitting customer invoicing
• Follow up all open quotations generating reports for management

Your Skills & Attributes

• Knowledge of Sage version 50 essential.
• Confident telephone manner.
• Proficient with Microsoft Office.
• Confident working with Excel spreadsheets.
• Excellent communication skills.
• Excellent organisational skills.
• Be highly motivated and customer driven.
• Ability to work to deadlines.

Hours Monday to Thursday 8.30am - 4.30pm, Friday 8.30am -2.00pm

Salary up to £27/29K depending on experience; + bonuses; 25 days holiday + bank holidays