Sales Coordinator- Customer Service Advisor

Firmin Recruit LTD; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A manufacturing recruitment agency is seeking an experienced Internal Sales/Customer Services Advisor in Sittingbourne. This office-based role involves engaging with customers, processing orders, and ensuring excellent service. The ideal candidate will have prior sales experience in a manufacturing environment, strong communication skills, and proficiency in Microsoft Office. Benefits include parking, pension, and private healthcare after probation. A driving license and access to transport are essential due to the office location.

Benefits

Parking

Pension

Private Health Care

Qualifications

• Previous internal sales/customer services experience within a manufacturing environment.
• Ability to work as an individual or part of a team with good interpersonal skills.
• Good organisational skills.

Responsibilities

• Speak to existing and new customers.
• Answer incoming calls.
• Process sales orders.
• Deal with customer enquiries.
• Prepare and price quotations.
• Assist customers with product information and order status.

Skills

Excellent communication skills

Attention to detail

Customer focus

Team player

Self-motivated

Tools

Microsoft Word

Microsoft Excel

CRM software

ERP software

Job description

Firmin Recruit is an agency working on behalf of our established manufacturing client based in Sittingbourne. My client has been established for many years and manufactures pumps & filters for water treatment industries. My client has offices worldwide and they export their products to over 40 countries worldwide. Due to business demands my client is looking for an experienced Internal Sales/Customer Services Advisor to join their business.

The Role

The role is office based, and you would be working as part of a team. This is an exciting opportunity for the right person to join a friendly, professional team.

Main duties

• Speaking to existing as well as some new customers
• Answering incoming calls
• Processing sales orders
• Dealing with customer enquiries
• Preparing and pricing quotations
• Assist customers with product information , order status, and general queries, ensuring a positive experience
• General customer service duties.

Suitable Candidate

• Previous internal sales/customer services experience within a manufacturing environment
• Excellent communication skills with attention to detail
• Ability to work as an individual as well as a team player, with good interpersonal skills and customer focus
• A good knowledge of Microsoft Word & Excel
• A good understanding of CRM & ERP software
• Good organisational skills
• Highly self-motivated

Hours: 9 am - 5.30 pm Monday to Thursday

9am - 4.30 pm Friday

Benefits: Parking, Pension, Private Health Care (after 3-month probation)

Salary: Competitive (will be discussed upon application.)

Due to my client s location the successful candidate will need to drive and have access to your own transport. Preference will be given to candidates who live with 45-minute commute of Sittingbourne, Kent.

Firmin Recruit are an agency working on behalf of our client.