Sales Consultant

Furniture Village; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading furniture retailer in Guildford is looking for enthusiastic individuals to join their team and enhance the customer experience. You will greet customers, understand their needs, and ensure a seamless shopping experience from order to delivery. Candidates should possess strong communication skills, attention to detail, and a customer-first mindset. A commitment to professionalism and teamwork is essential. Training provided to become a product expert. Join us for real progression and rewards.

Responsibilities

• Greet customers and create rapport.
• Understand customer needs and provide solutions.
• Deliver an exceptional end-to-end experience.

Skills

Customer-first mindset

Natural communication skills

Initiative and energy

Attention to detail

Punctuality and professionalism

Critical thinking

Job description

The role

You’ll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and understand how to overdeliver on KPIs.

Your skillset

Our ideal candidate? Looks like this :

• Instinctively understands and embraces a customer-first mindset
• Is a natural born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened its doors in Abingdon in 1989. Fast forward and today we have 58 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We believe in understanding customers’ needs, lifestyle and budget, then helping them find the perfect pieces.

Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision engineered wardrobes from Germany – we offer beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison : “We employ nice people to sell nice furniture to nice customers”. We’ve been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 58 stores on the map with more to come.

The key to our success? Our people. The heartbeat of our business. We offer real progression, real training and real rewards. Not to mention real fun. There’s a reason over 20% of our team has received long service awards, it’s because they want to stay!

Our recruitment

As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together we can do wonderful things.