Sales Assistant

Max Mara Fashion Group; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading luxury fashion group in Greater London is seeking passionate Sales Assistants for their new store in Regent Street. In this role, you will embody the brand’s identity, contribute to exceptional customer experiences, and support store goals through strong client relationships. Ideal candidates should have 1–3 years of retail experience, stellar customer service skills, and a passion for fashion. The position offers a vibrant work environment and the chance to be part of a renowned fashion brand.

Qualifications

• At least 1–3 years of retail experience, preferably in luxury or premium fashion.
• Passionate about fashion, sales, and delivering outstanding customer service.
• High standards in presentation and behavior, aligned with brand image.

Responsibilities

• Welcome and assist clients according to brand values and service standards.
• Support achievement of store goals and work collaboratively with the team.
• Develop and maintain strong client relationships through dedicated activities.
• Ensure impeccable store presentation and organization.
• Stay updated with product knowledge and fashion trends.
• Handle customer queries and complaints with professionalism.

Skills

Fluent English

Retail experience

Knowledge of fashion trends

Customer service

Goal-oriented

Job description

For the upcoming opening of our new MAX&Co. Store in Regent Street, we are looking for passionate and results-driven Sales Assistants to join our team.

You will play a key role in conveying the brand’s identity and excellence in service, while contributing to store performance and delivering an exceptional customer experience.

Responsibilities

• Welcome and assist clients in line with Max Mara’s brand values, service standards, and selling ceremony.
• Actively support the achievement of personal and store goals, working collaboratively with the team.
• Develop and maintain strong client relationships through dedicated clientele activities.
• Ensure the store is impeccably presented at all times, with merchandise properly displayed and organized.
• Stay up to date with product knowledge, brand heritage, and fashion trends.
• Handle customer queries and resolve complaints with professionalism and empathy.
• Act as an ambassador of Max Mara’s customer-centric approach.

Qualifications

• Speak fluent English; knowledge of additional languages is a plus.
• Have at least 1–3 years of retail experience; experience in the luxury or premium fashion sector is preferred.
• Be passionate about fashion, sales, and delivering outstanding customer service.
• Be goal-oriented, proactive, and committed to continuous improvement.
• Maintain high standards in presentation and behaviour, aligned with the brand image.

About Max Mara Fashion Group

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter.

The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.

Passion, commitment and tradition have created a unique fashion style:

• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono-brand stores
• 10,000+ multi-brand stores
• 27 languages spoken
• 5,500+ collaborators in the world

Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

We are committed to equality of opportunity for all employees.

We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.