Sales Assistant

British Heart Foundation; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Maidstone is seeking a part-time Sales Assistant to enhance customer service and drive sales in their retail store. This role includes various responsibilities, such as managing customer interactions, assisting with store operations, and supporting online sales efforts. While previous retail experience is not required, a commitment to excellent service is essential. The position offers 20 hours of work per week and includes generous staff benefits, such as annual leave and employee discounts.

Benefits

38 days annual leave

25% staff discount

Health cash plan

Pension with employer contribution up to 10%

Life assurance

Discount options for gym membership

Discounts with a range of retailers

Qualifications

• Desire to achieve the best in customer service.
• Comfortable guiding volunteer team members.

Responsibilities

• Ensure highest standard of customer service.
• Achieve maximum sales.
• Assist in store operating procedures.
• Liaise with E-Commerce team to maximize online sales.
• Responsible for the store as a Keyholder.

Skills

Customer service orientation

Ability to work collaboratively

Job description

When it comes to generating stock, maximising value, and building customer loyalty, we put a lot of trust in our retail staff. Our Sales Assistants work alongside the management team and volunteers to drive shop performance.

As a Sales Assistant you will be involved in all aspects of a customer focussed role such as:

• Ensuring highest é standard of customer service
• Achieving maximum sales
• Assisting in all store operating procedures such as sorting donations, stock rotation, deliveries, merchandising, pricing, and shop-floor replenishment
• Liaising with E-Commerce team to maximise online sales
• As a Keyholder, you will be responsible for the store when there isn't a manager on duty, and this may involve lone working. Therefore, applicants must be 18+ years old.

Previous experience in retail is not essential. However, the desire to achieve the absolute best in customer service is. You will have the ability to work collaboratively with others and be comfortable guiding the activity of volunteer team members.

This is a part time role working 20 hours a week on a rota basis in one of our busy home stores, and is a fixed term contract., We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave
• 25% staff discount
• Health cash plan
• Pension with employer contribution up to 10%
• Life assurance
• Discount options for gym membership
• Discounts with a range of retailers