Sales Assistant

British Heart Foundation; Greater London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading charitable organization is looking for a Sales Assistant in Beckenham to join their retail team. The role involves providing exceptional customer service, creatively organising donated stock, and collaborating with the E-Commerce team to enhance online sales. Candidates should be passionate and energetic, with a focus on delivering outstanding service in a fast-paced environment. Benefits include generous annual leave, staff discounts, and a supportive work culture.

Benefits

38 days annual leave

25% staff discount

Health cash plan

Pension with employer contribution

Cycle to work scheme

Qualifications

• Passion for customer service and community engagement.
• Strong team player with the ability to lead volunteers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise donated stock effectively for sales.
• Collaborate with E-Commerce for online sales.

Skills

Customer service

Team collaboration

Attention to detail

Tech-savvy

Job description

Overview

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Beckenham.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity’s mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with our E‑Commerce team to maximise online sales.
• As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience.
• Be physically capable of moving high volumes of donation bags and working a high‑volume, fast‑paced environment.

Qualifications

• Previous retail experience isn’t essential; passion, energy and the ability to deliver the best customer service matter most.
• Confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic, fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer‑service focused and passionate about sustainability.
• Comfortable with tech and able to use a till, PC, smartphone and e‑mail with ease.

About BHF

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

EDI Statement

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

• 38 days annual leave (plus the option to sell leave).
• Holistic support leave of up to 10 additional days off each year.
• Enhanced family policies (maternity, paternity and adoption leave).
• Wagestream – early access to your wages.
• 25% staff discount.
• Health cash plan (Dental, Optical, Therapies, etc).
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
• Pension with employer contribution of up to 10%.
• Cycle to work scheme.
• Discounts on gym memberships.
• Discounts with a wide range of retailers.

Application Process

Ready to apply? Click the “Apply” button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.

Legal and EEO Statements

DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.