Parts Advisor

Thomas Hardie Commercials Ltd; Middlewich; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Company sick pay

Personal pension with enhanced contrib

Death in service benefit

Cycle to Work scheme

EAP and training opportunities

Job summary

Thomas Hardie Commercials Ltd. is recruiting a conscientious Parts Advisor for the Middlewich Depot. You will handle stock, identify parts from catalogues, assist workshops and customers, and upsell where possible.

The role includes rotating early-morning shifts with Saturday overtime in rotation, reporting to the Parts Supervisor, and maintaining good stock control and administration.

Qualifications

• Experience in a parts role or customer service is preferred.
• Strong numeracy and literacy to handle parts paperwork.
• Ability to identify parts from catalogues and electronic media.
• Understanding of basic commercial vehicle make‑up.

Responsibilities

• Receive stock into the department and locate items accurately.
• Record deliveries and signatures for receipt of goods.
• Process returns and issue receipts.
• Carry out stock checks with customers as required.
• Process and record core parts and related items.
• Carry out daily vehicle checks and maintain company vehicle.
• Collect parts from other depots as required.
• Maintain good housekeeping in the department.

Skills

Numeracy

Literacy

Identify parts from catalogues

Vehicle make‑up knowledge

Interpersonal skills

Stock control system

Microsoft Office

AS400 experience

UK driving licence

Forklift licence (adv)

Tools

AS400

Job description

We currently have an opportunity for conscientious and enthusiastic individuals to join the Parts Department at the Middlewich Depot in the capacity of Parts Advisor working a 3-week rotating shift pattern:

Week 1 - Monday to Friday from 6am to 2:30pm

Week 2 - Monday to Friday from 7am to 3:30pm

Week 3 - Monday to Friday from 10:30am to 7pm

Plus alternating Saturdays from 8am to 12pm as overtime.

Reporting to the Parts Supervisor, with an emphasis on customer satisfaction, you will be responsible for offering any additional parts and accessories to customers and up-selling wherever possible. Identifying, locating and picking parts for workshop staff and customers by means of acquired knowledge, parts catalogues and computer stock lists.

Other duties within the role will include:

• To receive stock into the department and correctly locate items.

• Recording deliveries and maintaining a signature for the receipt of goods.

• Collect returned goods and issue receipts.

• Perform internal & external stock checks with customers as required.

• Process & record all causal parts and core units.

• Carry out daily vehicle checks and complete the checklist, also maintaining the Company vehicle.

• Collect parts from other depots as and when required.

• Maintain good housekeeping duties.

The successful candidate will have the following qualifications, skills, and experience:

• Ideally have previous experience within a parts role and/or within the industry, including customer service experience.

• Numeracy and literacy skills to a level to deal with parts documentation.

• The ability to identify parts from parts catalogues and electronic media.

• Understand basic commercial vehicle make‑up.

• Excellent customer facing and interpersonal skills.

• Be competent in the use of a stock control system.

• Be well organised and confident and able to work well under pressure.

• Computer literate with a good knowledge of Microsoft Office packages.

• Experience of Parts AS400 or similar system is preferred.

• A full and current UK driving licence. A forklift licence would be advantageous.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, EAP, loyalty holidays and excellent personal development and training opportunities.