Sales Advisor

Greenthumb Ltd; Remote; GBP 25,000 - 35,000; Full time

Job summary

A gardening service company is seeking remote sales team members to engage with customers through calls, emails, and webchat. The role involves promoting products and maintaining customer satisfaction through consultative selling. Ideal candidates will have customer service and sales experience, alongside excellent communication skills. Benefits include a generous holiday allowance, free lawn treatments, and employee awards. Join a dynamic team dedicated to excellence in service.

Benefits

Holiday allowance of 22 days plus bank holidays

Medical cash plan

Free Lawn Treatments

Enhanced Paternity & Maternity pay

Company Sick pay

Qualifications

• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Experience working in a target-driven environment.

Responsibilities

• Work collaboratively to meet all KPIs and targets.
• Communicate with customers via multiple channels.
• Promote and implement Direct Debit schemes.
• Maintain clear and concise records on the database.

Skills

Teamwork

Telephone skills

Customer service experience

Sales experience

Proven track record of achieving KPIs

Job description

Responsibilities

• Work collaboratively as a team to ensure all KPI's and targets are met.
• Communicate with our existing and cancelled customers in an omni-channel contact centre environment which includes inbound and outbound calls, emails and webchat.
• Ensure campaign and productivity targets are met by taking ownership of your own performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation skills to promote additional products to help our customers achieve a wonderful looking lawn.
• Become a subject matter expert.
• Keep the customer at the centre of everything you do.
• Support company growth by providing a first-class new customer journey. Identify opportunities and introduce the customer to our fantastic products and services.
• Promote and implement our Direct Debit schemes.
• Act as an Ambassador for GreenThumb when representing and promoting the company.
• Handle all calls in a professional, prompt and courteous manner.
• Ensure accurate records are kept and maintained on the GreenThumb database, making clear and concise notes in required fields.
• Provide accurate feedback on any trends in campaigns.
• Always adhere to all GreenThumb policies and procedures.
• Communicate and liaise effectively with all departments to ensure a customer centric approach.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

You will be working, remotely, as part of a positive and exciting sales team, where you will be expected to consultatively sell a range of products and services that GreenThumb offer. You will respond to inbound enquiries and make outbound calls, which may include cold calling. You will ensure an ethical approach to customers is always taken. You will need to be passionate about the quality of work that you deliver and be self‑motivated to achieve and exceed your goals at every opportunity. Good written and oral communication skills.

Qualifications

• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Customer Service experience.
• Experience working in a target driven environment.
• Sales Experience.
• Knowledge of handling and resolving customer complaints.
• Proven track record of achieving KPI's/Targets.

Benefits

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days).
• Medical cash plan.
• Christmas Shutdown.
• Free Lawn Treatments.
• Enhanced Paternity & Maternity pay.
• Company Sick pay.
• 24 hour Employee Assistance Helpline.
• Store Discounts on other retailers.
• Long Service Awards.
• Employee of the Month Awards.