Sales Adviser

Bupa; Salford; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading health insurance provider in Salford seeks a Client Service Advisor to support clients with inquiries and service delivery. You will manage customer queries, aiming for service excellence while achieving sales targets. Ideal candidates have experience in telephony sales or related fields and a customer-focused attitude. This role offers a competitive benefits package including health insurance and an enhanced pension plan.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gyms or local discounts

Various online discounts

Qualifications

• Experience in telephony sales.
• Desire to learn Bupa products and policies.
• Collaborative team player capable of resolving queries.

Responsibilities

• Provide quality client service to potential customers.
• Take ownership of customer queries.
• Achieve quality and volume targets as outlined in the business plan.

Skills

Telephony-based sales experience

Empathetic and sensitive approach

Strong stakeholder management skills

Excellent written communication

Customer-focused approach

Job description

Overview

Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio. You\'ll provide quality support to clients in line with Bupa standards, putting them \'at the heart of everything we do\' while working to achieve sales targets in line with business plans. You\'ll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives. You\'ll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.

What\'s a typical day? You\'ll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved. You\'ll take ownership of customer queries, identify and understand the customers\' needs and resolve them appropriately. You\'ll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately. All your activity will comply with FCA or CQC regulations. Furthermore, you\'ll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

Responsibilities

• Provide quality client service to potential customers and clients in line with Bupa standards and reputation.
• Take ownership of customer queries, identify needs, and resolve them appropriately.
• Aim to achieve quality and volume targets as outlined in the business plan.
• Demonstrate a thorough understanding of Bupa products and services and sell appropriately.
• Ensure all activity complies with FCA or CQC regulations.
• Engage with clients and collaborate with peers across Bupa to utilise available resources to deliver high-quality service.

Requirements

• Telephony-based sales experience and a clear, confident technique.
• Enthusiasm and desire to learn and understand Bupa products and policies, with an ethical and compliant approach in a regulated environment.
• Empathetic and sensitive approach with strong stakeholder management and relationship-building skills.
• Excellent standard of written communication.
• Collaborative team player with the ability to take ownership of queries to resolution using outstanding communication skills, in a consultative and credible manner.
• Customer-focused, target-driven, flexible approach.
• Experience in sales is advantageous but not essential.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

About Bupa / Diversity & Inclusion

Why Bupa? We\'re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to \'Be you at Bupa\', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That\'s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We\'ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.