Sales Administrator

The Work Shop Resourcing Ltd; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run business in Poole seeks a Customer Sales Administrator to support sales teams and ensure excellent customer service. The role involves processing orders, handling enquiries, and performing essential admin tasks. Ideal candidates have strong communication skills, attention to detail, and proficiency in Word and Excel. The position offers a competitive salary, quarterly bonuses, 25 days holiday, free parking, and a friendly team environment. Join a well-established business and make a difference with your customer service skills.

Benefits

25 days holiday

Free parking

Pension

Life insurance

Company bonus scheme

Qualifications

• Proven ability in handling customer enquiries and processing orders.
• Experience in general administration is essential.
• Ability to build and maintain relationships with clients.

Responsibilities

• Provide support to the sales teams by processing orders.
• Communicate regularly with end-users to ensure excellent service.
• Update service information on the CRM system.
• Deal with customer queries and complaints.

Skills

Customer service skills

Excellent communication

Attention to detail

Proficient in Word

Proficient in Excel

Tools

Sage

Job description

A fantastic opportunity has arisen as a Customer Sales Administrator in a forward-thinking company dealing with top end of the market products.

As a Customer Sales Administrator, you will be a valued member of the sales admin team and a central pinpoint in the office.

This busy and varied position will involve actioning any customer enquiries, processing orders, arranging and coordinating deliveries and carrying out general administration.

Due to the nature of the role, it requires a team player with a 'can do' attitude. You will liaise with other departments to ensure a smooth customer experience whilst also providing an excellent service to their dealership network, therefore excellent communication skills is essential.

This role would suit someone with a positive outlook and enthusiastic approach who can build and maintain relationships.

Attention to detail is also essential, therefore the successful applicant will be proficient in Word and Excel. A working knowledge of Sage would be beneficial, but this is not essential.

Responsibilities

• Providing support to the sales teams by processing orders and completing administration
• Communicating regularly with the end user to ensure excellent customer service
• Providing customers with product information and specifications, pricing queries and delivery timescales
• Updating and communicating service information onto the CRM
• Dealing with customer queries and sometimes complaints
• Completing reports for the service team
• General Administration to ensure an effective running of the department

This is a very exciting opportunity to work as part of a successful family run business offering an enjoyable and friendly team environment! 25 days holiday, free parking, pension, life insurance and a company bonus scheme are all included in this excellent package.

Exciting Sales Coordinator position working for a well-established business based in Poole!

Hours: 8.30 - 5.00 Monday - Friday

A competitive salary is offered with quarterly bonuses (additional bonus circa £2k)