Sales Administrator

Kingdom People; Greater London; On-site; GBP 27,000; Full time

Job summary

A family-run business in Greater London is looking for an experienced Sales Administrator to assist the inbound sales team. The role involves managing spares orders, conducting discovery calls, and providing updates to customers. Candidates should possess strong customer service skills and be proficient in Microsoft Office. The position offers a salary of £27,000 and various benefits including 28 days of holiday, a supportive work environment, and opportunities for growth.

Benefits

28 days holiday

Christmas Shutdown

Supportive work environment

Dynamic workplace

Qualifications

• Proven experience in customer service and or sales.
• Ability to handle rejection positively and adapt to evolving challenges.
• Driving license required.

Responsibilities

• Assist the inbound sales team with calls and emails.
• Process spares, parts, and repairs orders.
• Conduct discovery calls with potential customers.
• Maintain clear communication regarding order progress.
• Support the sales team with admin duties and quote preparation.

Skills

Customer service experience

Sales experience

Excellent communication skills

Proactive problem-solving

Proficiency in Microsoft Office

Job description

Are you an experienced Sales Administrator and would like to work for a great family run business who are going through a period of growth? You will be working in a vibrant and lively team environment with a fantastic opportunity to develop within the business. There is a salary of £27,000 plus many benefits.

The Role

Assist the inbound sales team with incoming calls and emails, ensuring every enquiry is handled promptly and professionally.

Manage & Process spares, parts, and repairs orders from initial enquiry through to completion and invoicing.

Conduct discovery calls with potential customers to gather key project details and qualify leads.

Provide clear, timely updates to customers regarding order progress, delivery times, and general queries.

Maintain a friendly, professional, and solution-focused approach in all communication.

Support the wider sales team with daily admin duties, quote preparation, order processing and invoicing.

Accurately update customer records, order details, and communication logs within the CRM system.

Maintain and update spreadsheets, project trackers, and Google Maps data for customer locations and sales routes.

Assist with compiling reports for weekly and monthly sales meetings.

Posting brochures to potential customers

Organise internal celebrations such as birthday cards, staff gifts, and team events.

Maintain office supplies and help ensure the workspace runs smoothly and efficiently.

Schedule internal meetings, take notes, and follow up on action points when required.

About You

Office-based role

Proven experience in customer service and / or sales

Excellent communication skills

Ability to handle rejection positively and adapt to evolving challenges

Proactive problem-solving mindset

Being able to work in a fast-paced office environment

Driving licence

Proficiency in Microsoft Office programmes (Outlook, Word, Excel, PowerPoint)

Benefits

• Salary of £27,000
• 28 Days holiday (including 8 Bank Holidays) + Christmas Shutdown
• Working hours are 8.30am until 5pm
• You will be looked after and supported , just like a family. Everyone feels heard and respected. Open communication and a supportive environment are at the heart of how they work.
• A friendly and dynamic workplace where your ideas are valued and your growth is encouraged.