Sales Administrator

The Fox; Corby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local company in Corby is seeking a Sales Administrator to provide essential support to the sales team and act as a key point of contact for customers. The ideal candidate will have excellent communication skills, strong attention to detail, and proficiency in Microsoft Office. Responsibilities include processing orders, managing customer records, and providing after-sales support. This permanent role offers Monday to Friday hours, 9 AM to 6 PM.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills for client relationships.

Responsibilities

• Process and track sales orders via phone, email, or online systems.
• Issue sales transaction invoices and manage credit control.
• Maintain and update sales and customer records.

Skills

Communication Skills

Organisational Skills

Customer Service

Attention to Detail

IT Proficiency

Teamwork

Tools

Microsoft Office

Job description

Our client is currently looking for a Sales Administrator to work for a local company based in Corby.

Hours are Monday to Friday 09.00-18.00pm.

This role is permanent.

Job Purpose

A sales administrator provides essential support to the sales team and acts as a key point of contact for customers, ensuring smooth sales operations and customer satisfaction. The role combines administrative and customer service responsibilities.

Core Duties and Responsibilities

• Order Processing: Receiving, processing, data entry and tracking sales orders via phone, email, or online systems. This includes checking orders for accuracy and verifying customer and payment details.
• Invoicing and Paperwork: Issuing sales transaction invoices, credit control, handling credit checks, and managing all related sales paperwork and filing.
• Customer Communication: Answering customer inquiries, providing information on products, pricing, and delivery dates, and resolving any issues or complaints that may arise.
• Record Keeping: Maintaining and updating sales and customer records in a Customer Relationship Management (CRM) system or database to ensure data integrity and accuracy.
• Logistics Coordination: Liaising with the logistics or production departments to organise deliveries and ensure the timely fulfilment of orders.
• Inventory Management: Monitoring stock levels, coordinating with suppliers for replenishment, and alerting the sales team to any potential supply issues.
• Sales Reporting: Compiling monthly or regular sales reports and presentations for management, which often involves extracting and analysing data from sales software.
• Sales Team Support: Providing general administrative assistance to the sales team, such as scheduling meetings, preparing sales proposals and presentations, and managing diaries.
• After-Sales Support: Offering after-sales service, which may involve handling warranties, returns, and replacements, or directing clients to onboarding support.

Key Skills

• Communication Skills: Excellent written and verbal communication skills for interacting with customers and colleagues.
• Organisational and Time Management Skills: The ability to manage multiple tasks and prioritise effectively in a fast-paced environment is crucial.
• Customer Service: Strong interpersonal skills and a customer-first mindset to build and maintain positive client relationships.
• Attention to Detail: Meticulous attention to detail is vital for accurate data entry and processing orders and invoices correctly.
• IT Proficiency: Experience with Microsoft Office Packages - Excel, Word and Outlook.
• Teamwork: The role involves close collaboration with various departments, so being a team player is essential.