Sales Administrator

Siamo Recruitment a division of Siamo Group; Cirencester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading design and manufacturing company in Cirencester is seeking a Sales Administrator to enhance customer relations and satisfaction. This role is paramount for ensuring a stellar client experience post-sale, as you will coordinate across supply chain and design teams. Significant training and mentoring opportunities are offered for growth within this successful company, alongside a hybrid working model, competitive benefits including generous leave, and participation in a company bonus scheme.

Benefits

Hybrid working pattern (3 days from home)

26 days annual leave + public bank holidays

Company bonus scheme

Salary sacrifice EV scheme

Company laptop

Parking onsite

Bring your dog to work

Regular company events

Break and games room

Qualifications

• A passion for building client relationships is essential.
• Experience in customer service is a must.
• Full UK Driving License required due to rural location.

Responsibilities

• Process and manage customer orders.
• Liaise with supply chain and design teams.
• Chase and manage payment for orders.

Skills

Relationship building

Customer service

Stakeholder liaison

Job description

We here at Siamo Recruitment are representing a leading design and manufacturer who hold market share and are actively growing year on year.

They're on the hunt for a Sales Administrator who is a specialist at client relationships and customer satisfaction is at the heart of what they do.

This Sales Administrator role will provide you with the opportunity to build and nurture customer relations post sale. Ensuring the clients experience is second to none.

You will partner with supply chain, design and installation teams becoming a key point of contact for internal and external relationships.

Our client provides training, mentoring and a fluid career path for the individual looking to grow within a successful company.

Benefits

• Hybrid working pattern (3 days from home)
• 26 days annual leave + public bank holidays
• Company bonus scheme
• Salary sacrifice EV scheme
• Company laptop and other facilities to work from home
• Parking onsite
• Bring your dog to work
• Regular company events
• Break and games room

Responsibilities

• Process customer orders to the satisfaction of the customer and the company
• Process and expedite special purchase orders, to ensure that the products arrive in time for delivery or installation. Liaise with Supply Chain regarding possible orders to prepare stock deliveries
• Liaise with the warehouse to ensure customer collections are co‑ordinated
• Develop and control the quote pipe/bank system.
• Pursue enquiries, leads and quotations to ensure understanding, clarity and aim to secure a sale.
• Chasing quotations for the external and internal Design team and advise the Design team of progress of individual quotations
• Provide written and verbal quotations in response to customer enquiries and convert these into orders.
• Provide written quotation with supporting drawings and support the Internal Design Team.
• Chase payment for outstanding orders and invoiced Design work, and manage a debt account

Qualifications

• Previous sales support experience would be advantageous however not essential
• A natural passion for relationship building
• Previous customer service experience is essential
• Previous experience liaising with external and internal stakeholders
• Attentive and previous quoting experience
• Full UK Driving License due to rural location