Sales Admin & Support Specialist

Midwich; Diss; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Permanent Health Scheme

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Discounts from Local Businesses (dep.

Recruitment Finder’s Fee

Employee Assistance Programme (EAP)

Reduced Gym Membership (dep. on loc)

Cycle to Work Scheme

Free Car Parking

Shares Programme

Job summary

Midwich is seeking a detail-oriented Sales Support professional to join our Sales Administration team in the UK. The role focuses on processing customer orders, handling general admin tasks, and providing first-level support to customer enquiries, ensuring accurate and timely responses.

You will work closely with the Sales team to monitor orders, generate regular reports, and liaise with multiple departments to resolve queries.

Qualifications

• Proficient in Microsoft Office, especially Outlook and Excel.
• Previous customer service experience with a focus on clear communication.
• Solid administration experience with high accuracy and attention to detail.

Responsibilities

• Process customer orders accurately using the ERP system.
• Manage and monitor orders for timely fulfilment.
• Perform general administrative tasks to support the Sales teams.
• Respond to customer enquiries via phone or email as first-level support.
• Build strong relationships with Sales and external customers.
• Coordinate queries across multiple departments.

Skills

MS Office (Outlook & Excel)

Customer service

Attention to detail

Tools

ERP system

Job description

Midwich is seeking a detail-oriented Sales Support professional to join our Sales Administration team in the UK. The role focuses on processing customer orders, handling general admin tasks, and providing first-level support to customer enquiries, ensuring accurate and timely responses.

You will work closely with the Sales team to monitor orders, generate regular reports, and liaise with multiple departments to resolve queries.