Sales Support

Midwich Limited; Diss; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Life Cover

Shares Programme

Cycle to Work Scheme

Job summary

Midwich Limited is seeking a meticulous Sales Support to join our Sales Administration team in Diss. You will process customer orders, handle general admin tasks, and support the sales team with timely reporting.

You will respond to first-level customer enquiries, liaise with multiple departments, and help ensure accurate, on-time order fulfilment while delivering excellent service. This role suits detail-oriented, proactive individuals who thrive in a fast-paced, customer-focused environment.

Qualifications

• Experience delivering accurate customer service and administrative support.
• Strong organisational skills and attention to detail are essential.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Process customer orders accurately using ERP system.
• Manage and monitor orders to ensure timely fulfilment.
• Perform general administrative tasks to support Sales teams.
• Respond to customer enquiries by phone or email, first-level support.
• Build relationships with Sales and external customers; coordinate queries.

Skills

Microsoft Office proficiency

Customer service experience

Administration / data accuracy

Excel

Outlook

Tools

ERP system

Job description

About Us

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales. Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director. As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

We are pleased to share an exciting opportunity to join our Sales Administration team in the role of Sales Support. As the successful candidate, you will play a vital role in supporting the Sales team by:

• Processing customer orders accurately and efficiently.
• Handling general administrative tasks.
• Running and distributing regular reports.
• Responding to first-level customer enquiries via phone or email.

This position is ideal for someone who is detail-oriented, proactive, and committed to delivering excellent internal and external customer service.

What you will be doing in this role

• Processing orders using our custom ERP system.
• Managing and monitoring orders to ensure timely and accurate fulfilment.
• Performing a range of general administrative tasks to support the Sales teams.
• Responding to customer enquiries via phone or email, providing first-level support.
• Building strong working relationships with both the Sales team and external customers.
• Liaising with multiple departments across the business to co-ordinate and resolve queries.

What you will bring to the role

• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Previous customer service experience, with a focus on clear communication and professionalism.
• Solid administration experience, demonstrating:
  • Strong organisational skills.
  • High level of accuracy.
  • Excellent attention to detail.

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder’s Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds.

Closing Date 31st October 2026