Sales Support

Midwich

Diss

On-site

GBP 24,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Permanent Health Scheme

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Discounts from Local Businesses (dep.

Recruitment Finder’s Fee

Employee Assistance Programme (EAP)

Reduced Gym Membership (dep. on loc)

Cycle to Work Scheme

Free Car Parking

Shares Programme

Job summary

Midwich is seeking a detail-oriented Sales Support professional to join our Sales Administration team in the UK. The role focuses on processing customer orders, handling general admin tasks, and providing first-level support to customer enquiries, ensuring accurate and timely responses.

You will work closely with the Sales team to monitor orders, generate regular reports, and liaise with multiple departments to resolve queries.

Qualifications

Proficient in Microsoft Office, especially Outlook and Excel.
Previous customer service experience with a focus on clear communication.
Solid administration experience with high accuracy and attention to detail.

Responsibilities

Process customer orders accurately using the ERP system.
Manage and monitor orders for timely fulfilment.
Perform general administrative tasks to support the Sales teams.
Respond to customer enquiries via phone or email as first-level support.
Build strong relationships with Sales and external customers.
Coordinate queries across multiple departments.

Skills

MS Office (Outlook & Excel)

Customer service

Attention to detail

Tools

ERP system

Job description

Job Description

About Us

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.

Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.

As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

We are pleased to share an exciting opportunity to join our Sales Administration team in the role of Sales Support.

As the successful candidate, you will play a vital role in supporting the Sales team by:

Processing customer orders accurately and efficiently.
Handling general administrative tasks.
Running and distributing regular reports.
Responding to first-level customer enquiries via phone or email.

This position is ideal for someone who is detail-oriented, proactive, and committed to delivering excellent internal and external customer service.

What you will be doing in this role

Processing orders using our custom ERP system.
Managing and monitoring orders to ensure timely and accurate fulfilment.
Performing a range of general administrative tasks to support the Sales teams.
Responding to customer enquiries via phone or email, providing first-level support.
Building strong working relationships with both the Sales team and external customers.
Liaising with multiple departments across the business to co-ordinate and resolve queries.

What you will bring to the role

Proficiency in Microsoft Office, particularly Outlook and Excel.
Previous customer service experience, with a focus on clear communication and professionalism.
Solid administration experience, demonstrating:
- Strong organisational skills.
- High level of accuracy.
- Excellent attention to detail.

Why you should work here