Sales Admin & Customer Support Specialist

Midwich Limited; Diss; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Life Cover

Shares Programme

Cycle to Work Scheme

Job summary

Midwich Limited is seeking a meticulous Sales Support to join our Sales Administration team in Diss. You will process customer orders, handle general admin tasks, and support the sales team with timely reporting.

You will respond to first-level customer enquiries, liaise with multiple departments, and help ensure accurate, on-time order fulfilment while delivering excellent service. This role suits detail-oriented, proactive individuals who thrive in a fast-paced, customer-focused environment.

Qualifications

• Experience delivering accurate customer service and administrative support.
• Strong organisational skills and attention to detail are essential.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Process customer orders accurately using ERP system.
• Manage and monitor orders to ensure timely fulfilment.
• Perform general administrative tasks to support Sales teams.
• Respond to customer enquiries by phone or email, first-level support.
• Build relationships with Sales and external customers; coordinate queries.

Skills

Microsoft Office proficiency

Customer service experience

Administration / data accuracy

Excel

Outlook

Tools

ERP system

Job description

Midwich Limited is seeking a meticulous Sales Support to join our Sales Administration team in Diss. You will process customer orders, handle general admin tasks, and support the sales team with timely reporting.

You will respond to first-level customer enquiries, liaise with multiple departments, and help ensure accurate, on-time order fulfilment while delivering excellent service. This role suits detail-oriented, proactive individuals who thrive in a fast-paced, customer-focused environment.