Sales Support Administrator

Optima Recruitment Limited; Leatherhead; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Excellent benefits package

Salary up to £30,000

Office hours Monday to Friday

Job summary

Optima Recruitment Limited in Leatherhead, United Kingdom is seeking an organised administrator to ensure smooth communication between customers, suppliers and engineers. The role handles enquiries, processes orders and provides quotes with attention to costs and delivery times.

You will use Word and Excel, maintain records, and work as part of a collaborative team during normal office hours with an attractive benefits package up to £30,000 per year.

Qualifications

• Experience in administration and office support.
• Proficient in Word and Excel.
• Strong numeracy and attention to detail.
• Clear and confident communication.

Responsibilities

• Handling phone and email enquiries regarding technical / orders queries.
• Liaising with customers, suppliers and engineers.
• Processing orders generated by the service department.
• Obtaining costs and delivery times
• Raising customer quotes
• Carrying out calculations based on supplier prices both in the UK and Worldwide
• Liaising with suppliers and engineers regarding technical enquiries
• Resolving delivery issues with carriers and ensuring deadlines are met
• Liaising with carriers to resolve delivery issues when required
• Providing progress updates with regards to orders and deliveries
• Keeping accurate records of enquiries, orders, and quotes for easy team access

Skills

Clear communication

Phone manner

Team player

Numeracy

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for someone to play a key role in ensuring smooth communication between customers, suppliers, and engineers.

Your main responsibilities will include:

• Handling phone and email enquiries regarding technical / orders queries
• Liaising with customers, suppliers and engineers.
• Processing orders generated by the service department.
• Obtaining costs and delivery times
• Raising customer quotes
• Carrying out calculations based on supplier prices both in the UK and Worldwide
• Liaising with suppliers and engineers regarding technical enquiries
• Resolving delivery issues with carriers and ensuring deadlines are met
• Liaising with carriers to resolve delivery issues when required
• Providing progress updates with regards to orders and deliveries
• Keeping accurate records of enquiries, orders, and quotes for easy team access

Why Join Us?

• Excellent benefits package
• Up to £30,000
• Monday to Friday (normal office hours)

What We're Looking For:

• Proficient with Microsoft Word and Excel
• Administration experience
• Strong numeracy and attention to detail
• Clear, confident communication and a professional phone manner
• Flexible, adaptable, and calm under pressure
• A reliable, collaborative team player