Safety Advisor

BOOTS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and beauty retailer in the UK is seeking a Pharmacovigilance Support Officer to work in the Nottingham Support Office. The role involves liaising with customers and healthcare professionals, investigating consumer complaints, and supporting regulatory compliance within product safety systems. Candidates should possess relevant experience or a science degree, along with excellent IT and communication skills. Boots offers a diverse range of employee benefits, including retirement savings and generous discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience in pharmacovigilance and product safety in the pharmaceutical industry is ideal.
• Excellent knowledge of IT systems for data analysis and reporting.
• Ability to communicate technical information clearly to various audiences.

Responsibilities

• Liaise with customers and healthcare professionals for information.
• Investigate and respond to consumer complaints for medicines and devices.
• Maintain parts of the Pharmacovigilance System Master File.

Skills

Previous work experience in pharmacovigilance

Proficient in Excel for data analysis

Analytical thinking

Attention to detail

Excellent communication skills

Teamwork and partnering skills

Education

Degree in a science field

Tools

Consumer databases

Job description

Contract: Permanent, Full-time

Closing date: 19th December 2025

Recruitment Partner: Katrina, [e-mail]

About the role

Based in the Nottingham Support Office you’ll be part of a small team but work with business partners across all product classifications and business functions. The role is based within the In-Market Vigilance (IMV) Team, which sits within Quality & Technical Services Team. This role provides essential support to the Safety Manager for Healthcare & Deputy Qualified Person for Pharmacovigilance (QPPV) in keeping allocated areas of the product safety systems compliant with regulatory requirements across multiple product legal classifications.

Key responsibilities

• Liaise with Boots customers, Store Pharmacists and healthcare professionals to obtain required information to fulfil the company's end to end post-market surveillance process.
• Triage, investigate, and respond to consumer complaints for all licensed medicines and medical devices and complete mandatory reporting as required.
• Provide Product Enquiry service for products under the Healthcare portfolio, liaising with internal and external stakeholders to
• Review and trend safety complaints utilising existing software to improve efficiency of data collection and streamline reporting across teams to ensure effective complaint handling across all classifications
• Prepare and maintain allocated parts of the Pharmacovigilance System Master File (PSMF), SOPs and internal procedures.
• Review product information to ensure it remains maintained in line with current scientific knowledge and reference medicinal products in market.
• Support the QPPV and Deputy QPPV in delivery of technical training on product safety processes to the wider business.

What you’ll need to have

• Ideally, you will have previous work experience in pharmacovigilance and/or product safety in the pharmaceutical industry or alternatively be a science graduate with an interest in building a career in this area.
• Excellent knowledge of IT systems and solutions, specifically proficient in excel for data analysis, visualisation, and reporting to support decision-making and trend identification.
• Demonstrate analytical thinking, great attention to detail and be able to clearly communicate technical information to a wide audience.
• Be able to work at pace with a collaborative style and demonstrate great teamwork and partnering skills to build relationships with internal and external contacts and technical experts in various areas.
• Excellent communication skills, both verbally and written, and be comfortable with daily interaction with Boots customers.

It would be great if you also have

• Experience working with Consumer databases or drug safety systems.
• Strong knowledge of Good Vigilance Practice (GvP) and Medical Device (MD) vigilance requirements.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.