SaaS Technical Account Lead — SLA & Customer Success

Blue Yonder; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading SaaS company in London is seeking a Technical Account Manager to ensure timely and satisfactory resolutions of technical and operational cases. You will collaborate with Customer Success Managers to drive adoption and satisfaction, manage service activities, and provide technical guidance for customer IT projects. Strong interpersonal skills and the ability to manage multiple projects are essential for this role.

Qualifications

• Proven experience in a technical account management role or similar.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects effectively.

Responsibilities

• Collaborate with CSM to drive adoption and customer satisfaction.
• Own inbound customer calls and case handling.
• Manage all service management activities.

Skills

Technical guidance

Service management

Customer satisfaction

Job description

A leading SaaS company in London is seeking a Technical Account Manager to ensure timely and satisfactory resolutions of technical and operational cases. You will collaborate with Customer Success Managers to drive adoption and satisfaction, manage service activities, and provide technical guidance for customer IT projects. Strong interpersonal skills and the ability to manage multiple projects are essential for this role.