SaaS Customer Success Manager for Construction

Reimin Reid Recruitment Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global software solutions business is seeking a Customer Success Manager in London to focus on client adoption and onboarding. You will manage between 35-50 accounts, ensuring retention and building strong relationships. Candidates should have 2-5 years of SaaS experience and knowledge of the construction industry. This role offers a chance to grow within the company and contribute to its success.

Qualifications

• 2-5 years of customer success or account management experience in SaaS.
• Knowledge of the construction industry.
• A stable career record.

Responsibilities

• Drive client adoption and onboarding processes.
• Mitigate churn and manage retention strategies.
• Build and maintain strong customer relationships.
• Manage an account portfolio (initially 35-40 accounts).

Skills

Customer success management

Relationship building

Account management

SaaS knowledge

Education

Degree educated

Job description

A leading global software solutions business is seeking a Customer Success Manager in London to focus on client adoption and onboarding. You will manage between 35-50 accounts, ensuring retention and building strong relationships. Candidates should have 2-5 years of SaaS experience and knowledge of the construction industry. This role offers a chance to grow within the company and contribute to its success.