SaaS Customer Education & Adoption Specialist

Once For All Limited; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A high-growth SaaS company in Basingstoke is seeking a Customer Education and Enablement professional. This role focuses on designing and delivering a scalable customer education program that drives product adoption. Key responsibilities include developing knowledge bases, facilitating training sessions, and creating instructional content. The ideal candidate should possess strong relationship-building skills, exceptional writing abilities, and experience in instructional design or enablement content creation.

Benefits

Wellness fund or Private Medical Insurance

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development

Holiday purchase Scheme

Paid and unpaid volunteering days

Team and company events

Specsavers eye care voucher

Free Tea, Coffee, and fruit

Qualifications

• Strong relationship-building skills.
• Ability to simplify complex concepts.
• Exceptional attention to detail and adaptability.

Responsibilities

• Develop and manage self-service knowledge bases.
• Audit and update existing training materials.
• Deliver training sessions and webinars.

Skills

Customer-facing experience

Writing and editing ability

Instructional Design

Proficiency with LMS platforms

Project management skills

Job description

A high-growth SaaS company in Basingstoke is seeking a Customer Education and Enablement professional. This role focuses on designing and delivering a scalable customer education program that drives product adoption. Key responsibilities include developing knowledge bases, facilitating training sessions, and creating instructional content. The ideal candidate should possess strong relationship-building skills, exceptional writing abilities, and experience in instructional design or enablement content creation.