Root Cause Analyst: Customer Insights & Data Analytics

Capital on Tap; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic fintech company in Cardiff is looking for a Root Cause Analyst to transform data into actionable insights that improve customer experience. This role involves deep-dive investigations into data sources, generating actionable reports for leadership, and collaborating cross-functionally with various teams. Candidates should have strong data analysis skills and excellent communication abilities. The position is hybrid, requiring presence in the office three days a week, along with a competitive benefits package.

Benefits

Private Healthcare

Worldwide travel insurance

28 days holiday

Cycle to Work Scheme

Dog Friendly Offices

Qualifications

• Proven experience in data analysis or root cause analysis role focused on customer experience.
• Ability to dissect complex data sets and identify patterns.
• Excellent written and verbal communication skills for senior stakeholders.

Responsibilities

• Conduct deep-dive investigations into service failures and customer friction.
• Scrutinise customer sentiment data to understand satisfaction drivers.
• Generate concise and evidence-based reports for leadership.

Skills

Data Analysis

Root Cause Analysis

Customer Experience

Communication Skills

Tools

Python

ArcGIS

Relational Databases

Job description

A dynamic fintech company in Cardiff is looking for a Root Cause Analyst to transform data into actionable insights that improve customer experience. This role involves deep-dive investigations into data sources, generating actionable reports for leadership, and collaborating cross-functionally with various teams. Candidates should have strong data analysis skills and excellent communication abilities. The position is hybrid, requiring presence in the office three days a week, along with a competitive benefits package.