Rooms Division Manager

Exclusive Hotels and Venues; Bagshot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel and spa in Bagshot is seeking a Rooms Division Manager to provide leadership across departments, ensuring operational excellence and exceptional guest experiences. The ideal candidate will have proven experience in a 5-star environment and strong leadership capabilities. Responsibilities include managing daily operations, driving financial performance, and supporting staff development. This position offers competitive salary and various perks, promoting health and wellbeing as part of the work culture.

Benefits

Competitive salary

Discounts on hotel stays

Free meals while on duty

Free access to gym and parking

Employee wellbeing resources

Opportunities for growth

Qualifications

• Proven experience within a luxury 5* hotel environment.
• Strong leadership capability across multiple departments.
• Excellent communicator with senior stakeholder confidence.

Responsibilities

• Provide strategic leadership across Rooms Division departments.
• Lead and support departmental managers and teams.
• Ensure high service standards and operational compliance.

Skills

Leadership

Strategic thinking

Operational compliance

Financial acumen

Guest experience focus

Job description

Job Introduction

Rooms Division Manager – Pennyhill Park, Bagshot, Surrey

A Career in Hospitality Where Every Detail Tells a Story.

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.

You will join as a Rooms Division Manager, providing leadership across the Rooms Division and taking overall responsibility for the guest journey from arrival to departure. Your role will be central to ensuring high standards, operational excellence and a consistently exceptional guest experience across Front Office, Guest Relations and Housekeeping.

• Competitive salary, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Provide strategic and operational leadership across all Rooms Division departments
• Take full accountability for the guest experience from arrival through to departure
• Lead, develop and support departmental managers and teams
• Ensure consistently high service standards and operational compliance
• Manage and coordinate day-to-day rooms operations
• Prepare and deliver Rooms Division goals, budgets and performance plans
• Drive financial performance through yield management and cost control
• Monitor guest feedback and lead continuous improvement initiatives

Person Specification

• Proven experience within a luxury 5* hotel environment
• Currently operating as a Rooms Division Manager or Front Office Manager ready to step up
• Strong leadership capability across multiple departments
• Commercially and financially astute
• Strategic thinker with strong operational focus
• Excellent communicator with senior stakeholder confidence
• Passion for exceptional guest experience and people development

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.