Room Attendant / Public Area Cleaner

Bespoke Hotels; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel chain in Newcastle upon Tyne is looking for a Room Attendant to ensure the highest standards of cleanliness in guest rooms and public areas. You will be responsible for maintaining the presentation of the hotel, responding to guest requests, and upholding five-star service standards. The ideal candidate must have great attention to detail and a professional demeanor. Flexible working hours are required, contributing to a memorable guest experience.

Qualifications

• Strong attention to cleanliness and presentation in guest areas.
• Ability to respond promptly and courteously to guest requests.
• Knowledge of hotel services and local attractions.

Responsibilities

• Ensure cleanliness of guest rooms and public areas to five-star standards.
• Respond to guest requests with professionalism and discretion.
• Maintain housekeeping areas and trolleys in excellent condition.

Skills

Attention to detail

Guest service skills

Professionalism

Job description

Job Title: Room Attendant

Department: Housekeeping

Reporting to: Housekeeping Manager / Assistant Housekeeping Manager

The Role, In Spotlight

Step onto the grand stage of luxury hospitality!

Our Room Attendants take centre stage in ensuring that every guest bedroom, bathroom, and public area is maintained to the highest standard of cleanliness, comfort, and presentation.

Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!

Key Responsibilities

• ROOM & PUBLIC AREA CLEANLINESS
• Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
• Replenish every essential: toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
• Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.
• GUEST SERVICE & PROFESSIONALISM
• Respond to guest requests with promptness and courtesy, upholding five‑star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost‑and‑found protocols to ensure a flawless performance.
• PRESENTATION & BRAND STANDARDS
• Prepare every room to five‑star standards, from flawless set‑up and amenities to those special finishing touches that make the scene unforgettable.
• Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on.
• Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.
• HEALTH, SAFETY & COMPLIANCE
• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.
• PRODUCT & LOCAL KNOWLEDGE
• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

Working Hours

Room Attendant 9:00am - 4:00pm (finish subject to occupancy).

Public Area Cleaner scheduled 6 hour shifts between the hours of 8:00am and 10:00pm.

The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences.

The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!