Room Attendant

Hotelcare; Poyle; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel support services provider in the UK seeks a Room Attendant to uphold cleanliness standards and enhance guest satisfaction across various hotels. The ideal candidate will thrive in a fast-paced environment, maintaining high levels of room cleanliness. Flexible working hours and career progression opportunities are offered.

Benefits

Up to 28 days paid holidays

Free Lunch on duty

Full on-site training

Career progression with apprenticeship opportunities

Automatic enrolment into a workplace pension

Qualifications

• Experience in a similar role within the hospitality industry, preferably housekeeping.
• Ability to work individually and as part of a team.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.

Skills

Physical ability

Time management skills

Attention to detail

Customer service capability

Job description

Responsible To

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work

0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Benefits

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\'ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.