Robotic Process Automation (RPA) Consultant

NECSWS; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking an RPA Consultant for Emergency Services in Nottingham. The Consultant will drive digital transformation by automating repetitive tasks for police, fire, and rescue organizations. Responsibilities include developing automation solutions, conducting process assessments, and engaging with operational teams to improve service delivery. Candidates should have hands-on experience with RPA platforms like Power Automate or UiPath and strong problem-solving skills. This full-time role offers opportunities to shape automation strategies in critical public service environments.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Hands-on experience with RPA platforms is essential.
• Ability to quickly learn and apply new technologies in emergency services.
• Strong communication skills to convey technical concepts to non-technical staff.

Responsibilities

• Drive digital transformation for emergency services through automation.
• Collaborate with teams to develop robust RPA and AI solutions.
• Design and deploy automated workflows using various tools.

Skills

Hands-on development experience with RPA platforms

Ability to learn new technologies

Understanding of AI/ML/LLM-based automation

Experience with REST APIs

Proficiency with GitHub

Strong communication skills

Ability to run workshops

Consultative mindset

Experience working in Agile/Scrum

Strong debugging skills

Tools

Power Automate

UiPath

Blue Prism

Automation Anywhere

Python

Job description

As an RPA Consultant for Emergency Services you will drive digital transformation for police, fire and rescue organisations. Your work will enable frontline responders and control room staff to focus on critical incidents by automating repetitive high‑volume tasks, improving data accuracy and ensuring compliance with public safety standards. You will collaborate with operational teams to deliver automation solutions that enhance service delivery resilience and public trust.

Key Responsibilities

Customer Engagement & Consultancy

• Serve as a trusted advisor to police, fire and emergency service clients, shaping automation roadmaps aligned with operational priorities and compliance requirements.
• Conduct discovery workshops and process assessments with control room, back‑office and frontline teams to identify automation opportunities.
• Translate operational challenges (e.g. incident reporting, data entry, evidence management) into robust RPA/AI solutions.
• Present demos, prototypes and proofs of concept tailored to emergency services environments.
• Collaborate with subject matter experts (SMEs) to validate requirements, solution approaches and delivery plans.
• Support change management and user adoption, recognising the unique culture and pressures of emergency services.

Technical Delivery

• Design, build, test and deploy automation workflows using RPA and AI tools (Power Automate, UiPath, Blue Prism, Automation Anywhere, Python scripts, API‑based automation, etc.).
• Integrate AI/LLM‑powered capabilities (e.g. intelligent document processing, incident triage, data extraction from police/fire systems).
• Develop reusable automation components and templates for emergency services use cases.
• Use GitHub, GitHub Actions and GitHub Copilot for version control, CI/CD and collaborative development.
• Ensure all solutions comply with public safety data governance, security and audit requirements (e.g. CJIS, GDPR, local policies).
• Troubleshoot, enhance and support automation solutions in live operational environments, including 24/7 support contexts.
• Provide post‑implementation support, monitoring and optimisation of deployed bots.

Collaboration & Delivery Governance

• Work closely with Delivery Managers, Business Consultants and operational stakeholders to ensure on‑time, high‑quality delivery.
• Establish and maintain RPA governance standards and documentation for sustainability, auditability and regulatory compliance.
• Provide estimates, assist in solution design documentation and ensure traceability of requirements.
• Support pre‑sales and bid teams with effort sizing, solution proposals and technical responses to tenders.

Continuous Improvement

• Stay current with emerging automation, AI and public safety technologies and share best practices with clients and internal teams.
• Champion automation and AI adoption within emergency services, supporting digital workforce initiatives (e.g. digital employees in police/fire directories).
• Mentor junior team members and deliver training/knowledge transfer to client teams for sustainable automation.

Qualifications

Core Skills & Experience

Essential Skills

• Hands‑on development experience with at least one major RPA platform (Power Automate, UiPath, Blue Prism or Automation Anywhere).
• Ability to quickly learn new technologies and tools relevant to emergency services.
• Understanding of AI/ML/LLM‑based automation including prompt engineering, document intelligence (OCR/IDP) and AI‑powered decision models.
• Experience with REST APIs, JSON web services and API‑based automation.
• Proficiency with GitHub, Git branching strategies, GitHub Actions and GitHub Copilot.
• Strong communication skills to explain technical concepts to non‑technical operational staff.
• Ability to run workshops, capture requirements and produce clear, accessible documentation.
• Confident presenting solutions and automation opportunities to emergency services stakeholders.
• Consultative mindset – able to challenge, shape and guide customer thinking.
• Experience working in Agile/Scrum environments.
• Strong debugging, problem‑solving skills and attention to detail.
• High commitment to quality, security and compliance.

Desirable Skills

• Experience with cloud‑based RPA deployments (e.g. Azure, AWS) in secure regulated environments.
• Knowledge of emergency services operations, control room workflows and sector‑specific compliance (e.g. CJIS, GDPR, local standards).
• Familiarity with scripting languages (Python, JavaScript, PowerShell).
• Understanding of process optimisation, workflow design and process mining.
• Experience with post‑incident review, audit and continuous improvement in public safety.
• Awareness of ethical and responsible AI practices, including algorithmic transparency and bias mitigation.
• Experience in training and upskilling operational teams.

Additional Information

When you join the team at NEC Software Solutions you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 × basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan
• All colleagues get free access to LinkedIn Learning – over 15,000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like.

Other Information

• Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting references and occupational health checks.
• Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We are NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000 employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together we make a world of difference.

We love your help. And we will support you all the way.

Remote Work

No

Employment Type

Full‑time

Key Skills

• Bidding
• Cognos
• Accounts Reconciliation
• Logistics Distribution
• JQuery
• Concierge

Experience: years

Vacancy: 1