Road Network Operations Manager

Egis; Handy Cross; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global consulting firm in Handy Cross is seeking a Customer Service Manager to oversee client inquiries and manage a team of Network Control Operators. The role focuses on maximizing operational efficiency while ensuring compliance with National Highways standards. The ideal candidate will have supervisory experience in a fast-paced environment and excellent communication skills. A proactive approach to problem-solving is essential, with training and development of team members being a key responsibility.

Qualifications

• Proven experience in a supervisory or team leadership role in a fast-paced environment.
• Ability to remain calm and decisive under pressure.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Manage processing of all 3rd party correspondence and red claims.
• Support a team of Network Control Operators in delivering core duties.
• Coordinate workload requirements to support 24/7 operations.

Skills

Customer focused correspondence management

Excellent communication and interpersonal skills

High attention to detail and accuracy

Strong organisational and time management skills

Proficient in MS Office Suite

Tools

National Highways Network Event Management System (NEMS)

MS Office Suite

Job description

A leading global consulting firm in Handy Cross is seeking a Customer Service Manager to oversee client inquiries and manage a team of Network Control Operators. The role focuses on maximizing operational efficiency while ensuring compliance with National Highways standards. The ideal candidate will have supervisory experience in a fast-paced environment and excellent communication skills. A proactive approach to problem-solving is essential, with training and development of team members being a key responsibility.