RMA Engineer

Codan; East Hampshire; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading technology firm in East Hampshire is looking for an RMA Engineer to deliver exceptional post-sales support. You will manage the return and repair process in a dynamic electronics environment, focusing on fault diagnosis and maintaining high repair standards. The ideal candidate has a background in electronics or electrical engineering with practical diagnostic skills and a proactive approach to quality improvement. Join a supportive team dedicated to innovation and customer satisfaction.

Benefits

25 days annual leave plus Bank holidays

Generous pension plan, company match up to 9%

Company bonus scheme

Annual pay reviews

Personal training and development approach

Employee Assistance Program

Income protection

Life assurance

Flexible core working hours

Open plan, modern office environment

Qualifications

• Proven experience in diagnosing and repairing electronic or RF equipment.
• Strong practical skills in soldering and mechanical assembly.
• Sound understanding of electrical/electronic principles.
• Familiarity with quality control processes.

Responsibilities

• Coordinate customer RMA repair and corrective action process.
• Perform fault diagnosis and repair of electronic/RF equipment.
• Record all repair activities in business systems.
• Schedule RMA repairs into the production plan.

Skills

Diagnostic skills

Hands-on experience in electronic repair

Soldering skills

Communication skills

Organizational skills

Education

Background in electronics or electrical engineering

Tools

RF test equipment

Spectrum analysers

Power meters

Job description

Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.

High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.

What will you be doing?

Reporting to the Production & RMA Manager, the RMA Engineer plays a critical role in delivering a world-class post-sales repair and support service for customers using DOMO Tactical Communications (DTC) products and solutions. Operating within a dynamic electronics and RF environment, the RMA Engineer is responsible for managing the return and repair process, performing detailed fault diagnosis, and ensuring all products are restored to the required quality and performance standards.

This is a technically focused role that requires strong diagnostic skills, hands-on experience in electronic repair to component or sub-assembly level, and the ability to work independently with minimal supervision. The RMA Engineer will be expected to manage workflow effectively using business RMA systems, ensuring timely communication with internal teams and external stakeholders, and contributing to continuous improvement initiatives.

Working as part of a customer-focused and quality-driven team, the RMA Engineer will be instrumental in maintaining repair standards, improving turnaround times, and supporting feedback loops to drive product and process enhancements.

Key Responsibilities Include:

• Coordinating all aspects of the customer RMA repair and corrective action process, ensuring timely resolution and communication.
• Performing fault diagnosis and repair of electronic/RF equipment to component or sub-assembly level, followed by full functional testing.
• Accurately recording all repair activities, configuration changes, and associated data in business systems.
• Scheduling and integrating RMA repairs into the weekly production plan as needed to support operational priorities.
• Monitoring and reporting RMA metrics (weekly/monthly) and contributing to product and process improvement initiatives.
• Collaborating cross-functionally with Engineering, Production, and Support teams to resolve technical issues and maintain optimal repair stock levels.

About You:

The ideal candidate will bring a methodical, hands-on approach to electronic repair, with strong attention to detail and a clear understanding of the impact of post-sales service on customer satisfaction. A background in electronics or electrical engineering, supported by practical fault-finding experience and technical proficiency, is essential for success in this role.

We’re particularly interested in candidates with:

• Proven experience in diagnosing and repairing electronic or RF equipment, with strong practical skills in soldering and mechanical assembly.
• Sound understanding of electrical/electronic principles, with the ability to work to test procedures and apply debug methodologies.
• Familiarity with production test methodologies, quality control processes, and the use of RF test equipment such as spectrum analysers and power meters.
• Proficient in data interpretation, fault identification, and the use of business systems to track repair activity and product history.
• Strong communication and administrative skills for documenting work and interacting with internal and external stakeholders.
• Organised, proactive, and quality-focused, with a continuous improvement mindset and a willingness to adapt to new technologies.
• Candidates must also be eligible to undergo UK Security Clearance.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment

Enjoy working as part of a global organization with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organization.

Interested in a career with us?

Simply click on APPLY and we’ll be in contact shortly.